Daniel Devine
Pittsburgh,PA
Summary
Dynamic Long Term Disability Claim Manager at New York Life Insurance Co. with a proven track record in process improvement and customer relationship management. Expert in KPI monitoring and risk management, I successfully enhanced workflow efficiency and elevated customer satisfaction, fostering a collaborative team environment that drives results.
Overview
13
13
years of professional experience
Work History
Long Term Disability Claim Manager
New York Life Insurance Co
Pittsburgh, PA
03.2016 - Current
- Established processes to enhance organizational workflow efficiency.
- Developed strategies that significantly increased customer satisfaction and loyalty.
- Conducted regular staff meetings to assess progress and identify improvement opportunities.
- Ensured compliance with all applicable laws, regulations, and industry standards.
- Enforced customer service standards while resolving issues to maintain quality.
- Facilitated team workshops to encourage collaboration and share best practices.
- Monitored KPIs to evaluate performance and pinpoint areas for enhancement.
- Managed risks through the implementation of effective management strategies.
Business Service Clerk
CBRE Inc.
Pittsburgh, PA
01.2013 - 03.2016
- Ensured organized inventory and mailroom operations for EDMC, enhancing process efficiency.
- Conducted regular safety inspections to maintain regulatory compliance.
- Implemented health and safety policies across workplace premises.
- Coordinated facility equipment and systems maintenance to optimize performance.
- Reviewed work orders for accuracy and adherence to safety regulations.
- Supervised personnel managing groundskeeping activities at the facility.
- Developed processes to boost departmental operational efficiency.
- Inspected buildings to identify potential risks affecting employee safety.
Education
Bachelors Degree - Psychology
University of Pittsburgh
PittsburghSkills
- Inventory management
- Conflict resolution
- Public speaking
- Process improvement
- Regulatory compliance
- KPI monitoring
- Risk management
- Project management
- Customer relationship management
- Documentation and reporting
- Team leadership
Accomplishments
- Developed Fatherhood Initiative Program to provide support for adolescent, single, and struggling Fathers to improve their relationship with their children and families as well as provide education on resources available to them.
- Developed and implemented a training program to help children, adults, and the elderly to use basic Microsoft Office software as part of an after school program and church outreach efforts.
- Performed leadership duties in numerous recreational activities, Boy Scouts (Eagle Scout, Order of the Arrow Brotherhood and Ceremonies Team Member).
- Creating a Syllabus for Teen Leadership program as well as public speaking teaching leadership skills.
- Event Organizer for Game Conventions and local Tournaments for up to 100 participants including pairings, prizes, and answering rule questions.
Affiliations
- I have held leadership positions in several organizations I've been a part of outside of work including local gaming clubs, mentoring programs, and event management.
Languages
English
Professional
References
References available upon request.
Timeline
Long Term Disability Claim Manager
New York Life Insurance Co
03.2016 - Current
Business Service Clerk
CBRE Inc.
01.2013 - 03.2016
Bachelors Degree - Psychology
University of Pittsburgh