Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniel Diaz

Hollywood

Summary

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Young hardworking server with a good background on food and drink service in over three years of experience. Speaks both english and spanish fluently helping translate dishes and ingredients. Comfortable in the handling of a POS system and managing cash and credit bills.

Overview

6
6
years of professional experience

Work History

Server

Carpaccio Restaurant
03.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Served food and beverages promptly with focused attention to customer needs.

Server

Ceviche 105
05.2021 - 02.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Learned to rotate tables in a fast manner without compromising the quality of the service.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Learned to manage multiple tables at the same time while giving an acceptable and comforting service.
  • Explained specialty dishes to customers in a correct and appropriate manner, while giving the customer full insight on the dish's presentation.

Server

Runas Peruvian Cuisine
07.2018 - 03.2019
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Learned the basics on wines and spirits.
  • Make and serve cocktails.
  • Learned the basics on customer service and how to attend tables.
  • Worked in a team effort to go through service and attend tables properly.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

Associate of Arts - Business Administration

Broward College
Fort Lauderdale, FL
08.2024

High School Diploma -

Nuestra Senora Del Carmen
Lima, Peru.
12.2017

Skills

  • Dining Area Maintenance
  • Suggestive Selling
  • Menu Memorization
  • Wine Service
  • Wine Pairings
  • High-Volume Dining
  • Special Dietary Requirements
  • Food Preparation and Safety
  • Price Memorization
  • Cash Handling

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server

Carpaccio Restaurant
03.2023 - Current

Server

Ceviche 105
05.2021 - 02.2023

Server

Runas Peruvian Cuisine
07.2018 - 03.2019

Associate of Arts - Business Administration

Broward College

High School Diploma -

Nuestra Senora Del Carmen

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Daniel Diaz