Daniel Diaz
Santa Rosa,CA
Summary
Proven Parts Specialist with a track record of enhancing productivity and customer satisfaction at Hansel Toyota. Skilled in customer service and leadership, adept at fostering strong relationships and efficiently resolving issues. Demonstrated ability to improve service delivery, excelling in team collaboration and always ready to tackle new challenges.
Overview
15
15
years of professional experience
Work History
Parts Specialist
Hansel Toyota
10.2022 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Parts Counter Person
Smothers Auto Parts and Performance Accessories
08.2018 - 10.2022
- Developed strong relationships with clientele with wholesale customers and retail customers
- Assisted customers with locating specific parts, leading them with the shopping experience.
- Conducted regular inventory audits and stock shelves with products
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Education
Cloverdale High School
Cloverdale, CASkills
Customer service
Leadership
Always willing to take on new task
Always on time
Languages
Spanish
Professional Working
Timeline
Parts Specialist
Hansel Toyota
10.2022 - Current
Parts Counter Person
Smothers Auto Parts and Performance Accessories
08.2018 - 10.2022
Cloverdale High School