Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Daniel Diaz

Palmdale,CA

Summary

Award-winning Store Manager at Zumiez Inc, renowned for driving sales culture and achieving a consistent sales gain year over year. Expert in managing payroll and cultivating leadership skills, significantly reducing staff turnover. Recognized for exceptional loyalty program success and mentoring future management, showcasing a blend of strategic planning and team-building prowess.

Overview

8
8
years of professional experience

Work History

Store Manager

Zumiez Inc
11.2022 - 10.2024
  • Ran a consistent sales gain period over period
  • #1 loyalty sign up 2 years running
  • Rookie store manager of the year nominee
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.

1 Assistant Manager

Zumiez Inc
10.2018 - 10.2022
  • Made top 150 in sales in the company the year before being promoted to store manager selling $427,962 in 1 year
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Increased sales through effective merchandising strategies and targeted promotions.

2nd Assistant Store Manager

Zumiez Inc
09.2016 - 10.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

GED -

Antelope Valley Adult Education
Lancaster CA
2015

Skills

  • Managing payroll through efecrive scheduling
  • Driving the sales culture through the team
  • Learning how to be come an effective leader and teacher
  • Setting individual daily IBC (in between customer) tasks and sales goals to keep associates and subordinate managers focused and aligned with the company expectations
  • Maintained a sales gain year over year during my tenure as the store manager
  • Nominated for rookie store manager of the year for the socal/Vegas region
  • Store manager of the year for east LA district 2 years running
  • #1 in loyalty sign up / capture for 2 years running
  • Maintained a balanced usage of payroll using LY sales projections maximizing my overall sales gain weekly/monthly/period/cycle/year
  • Training and cultivation of company "buy in" to reduce turnover to build depth and prospect future management candidates

Accomplishments

Store manager of the year 2023 #1 in overall performance for fiscal year of 2023

Timeline

Store Manager

Zumiez Inc
11.2022 - 10.2024

1 Assistant Manager

Zumiez Inc
10.2018 - 10.2022

2nd Assistant Store Manager

Zumiez Inc
09.2016 - 10.2018

GED -

Antelope Valley Adult Education

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Daniel Diaz