Daniel Diaz-Hernandez

Harrisburg,PA

Summary

Seasoned Sales and Leasing Consultant with rich experience in vehicle sales, leasing agreements, and customer service. Known for strong negotiation skills and profound knowledge of financing options that proved beneficial in closing deals effectively. Made significant contributions to enhancing customer relationships leading to repeat business while adhering to dealership policies. Skilled at explaining complex information about vehicles and lease terms in an understandable manner, resulting in improved client satisfaction rates.

Overview

years of professional experience

Work History

Sales and Leasing Consultant

Ciocca Dealerships

Harrisburg, PA

03.2020 - Current

Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
Performed daily administrative tasks such as filing paperwork or entering data into databases.
Prospected for new sales and leasing customers via telephone, email and direct mail.
Obtained referrals from satisfied customers by regularly following up with established personal and business customers.
Promoted memorable shopping experiences resulting in increased customer retention and loyalty.

Assistant Department Manager

Nordstrom

Elizabethtown, Pennsylvania

06.2017 - 03.2020

Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance.
Evaluated budget plans and current costs to project trends and recommend updates.
Increased productivity through cross-training and thorough training of both current employees and new hires.
Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
Answered customer inquiries regarding product features, pricing, and availability.

Education

High School Diploma -

Lower Dauphin High School, Hummelstown, PA

06.2014

Skills

Team leadership
Process improvements
Attention to detail
Decision-making
Training
Food preparation techniques
Effective multitasker
Employee training
Production planning
Performance analysis

Performance evaluation
Cost reduction
Software integration and updates
Process management
Documentation and reporting
Client Support
Goal oriented
Building rapport
Presentations

Timeline

Sales and Leasing Consultant - Ciocca Dealerships

03.2020 - Current

Assistant Department Manager - Nordstrom

06.2017 - 03.2020

Lower Dauphin High School - High School Diploma,