Daniel Diaz-Torres
Alexandria,VA
Summary
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy.
Overview
3
3
years of professional experience
Work History
Rec Leader
Neighborhood and Community Services
Falls Church, VA
03.2023 - Current
- Built and strengthened relationships with children, families, and team members.
- Planned weekly agendas outlining daily objectives for each activity session.
- Greeted customers, answered general questions and directed to appropriate locations.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Assessed participant skill levels and developed individualized instructional strategies accordingly.
- Maintained records such as attendance logs, incident reports, evaluations and other documents pertaining to program operations.
Center Lead
Dude’s Doghouse
Falls Church, VA
09.2022 - 02.2023
- Developed positive relationships with clients by providing friendly customer service and knowledgeable advice.
- Monitored animals during group play sessions for signs of aggressive or fearful behavior.
- Provided basic obedience training for new arrivals and worked with them on commands such as sit, stay, heel, come.
- Walked dogs around the property multiple times a day for exercise purposes.
Crew Member
Five Guys
Alexandria, VA
01.2021 - 08.2022
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Assisted management team with inventory counts of food products and beverage supplies.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Education
Business Administration - Cybersecurity
Northern Virginia Community College
Annandale, VA08-2025
Advanced Diploma -
Annandale High School
Annandale, VA12.2022
Skills
- Creativity
- Problem-Solving
- Organization
- Teamwork
- Leadership
- Time Management
- Program Planning
- Daily Reporting
- Computer Skills
- Computer Proficiency
- Bilingual (Spanish/English)
- Communication
Accomplishments
- Percussion Captain and Battery Section Captain (2020-2022)
- Varsity Track Team Captain (Spring 2021-2022)
- Varsity Track Team MVP (2021)
- All District 4x1 Runner (2021)
- Community Service Weekly at Immanuel United Methodist Church (2019-December 2022)
Affiliations
- Hiking
- Running
- Lifting
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
References
References available upon request.
Timeline
Rec Leader
Neighborhood and Community Services
03.2023 - Current
Center Lead
Dude’s Doghouse
09.2022 - 02.2023
Crew Member
Five Guys
01.2021 - 08.2022
Business Administration - Cybersecurity
Northern Virginia Community College
Advanced Diploma -
Annandale High School