Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy.
Overview
3
3
years of professional experience
Work History
Rec Leader
Neighborhood and Community Services
Falls Church, VA
2023.03 - Current
Built and strengthened relationships with children, families, and team members.
Planned weekly agendas outlining daily objectives for each activity session.
Greeted customers, answered general questions and directed to appropriate locations.
Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Assessed participant skill levels and developed individualized instructional strategies accordingly.
Maintained records such as attendance logs, incident reports, evaluations and other documents pertaining to program operations.
Center Lead
Dude’s Doghouse
Falls Church, VA
2022.09 - 2023.02
Developed positive relationships with clients by providing friendly customer service and knowledgeable advice.
Monitored animals during group play sessions for signs of aggressive or fearful behavior.
Provided basic obedience training for new arrivals and worked with them on commands such as sit, stay, heel, come.
Walked dogs around the property multiple times a day for exercise purposes.
Crew Member
Five Guys
Alexandria, VA
2021.01 - 2022.08
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Assisted management team with inventory counts of food products and beverage supplies.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Education
Business Administration - Cybersecurity
Northern Virginia Community College
Annandale, VA
2025-08
Advanced Diploma -
Annandale High School
Annandale, VA
12.2022
Skills
Creativity
Problem-Solving
Organization
Teamwork
Leadership
Time Management
Program Planning
Daily Reporting
Computer Skills
Computer Proficiency
Bilingual (Spanish/English)
Communication
Accomplishments
Percussion Captain and Battery Section Captain (2020-2022)
Varsity Track Team Captain (Spring 2021-2022)
Varsity Track Team MVP (2021)
All District 4x1 Runner (2021)
Community Service Weekly at Immanuel United Methodist Church (2019-December 2022)
Affiliations
Hiking
Running
Lifting
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
References
References available upon request.
Timeline
Rec Leader
Neighborhood and Community Services
2023.03 - Current
Center Lead
Dude’s Doghouse
2022.09 - 2023.02
Crew Member
Five Guys
2021.01 - 2022.08
Business Administration - Cybersecurity
Northern Virginia Community College
Advanced Diploma -
Annandale High School
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