Daniel Diaz Martinez
Vacaville,CA
Summary
Proven professional with a track record of enhancing claims processing procedures at Prime Auto USA, showcasing exceptional accuracy, precision, and teamwork. Leveraged claims analysis and problem-solving abilities to significantly improve customer satisfaction. Fluent in Microsoft Office and bilingual, adept at multitasking and prioritizing tasks efficiently. Achieved commendable financial transaction accuracy, embodying professionalism in every task.
Overview
7
7
years of professional experience
Work History
Finance & Insurance Claims Processor
Prime Auto USA
10.2024 - Current
- Collaborated with team members to enhance claims processing procedures for improved customer satisfaction.
- Reviewed and processed insurance claims by analyzing documentation and verifying policy coverage.
- Achieved accurate claim assessments with thorough investigation of details and supporting documents.
- Communicated with policyholders and providers to gather necessary information for claims evaluation.
- Maintained organized records of claims and correspondence, facilitating quick retrieval of information for audits.
- Processed and recorded new policies and claims.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Collections Agent
Prime Auto USA
10.2024 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on scripts, company services, and collection strategies.
Truck Driver
Burks Beverage
10.2023 - 07.2024
- Monitored vehicle performance to identify maintenance needs and ensure safety on the road.
- Operated heavy-duty trucks to transport cargo, meeting all legal and safety standards.
- Conducted pre-trip inspections to identify and resolve potential issues before departure.
- Navigated complex routes for timely deliveries across urban and rural areas.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Collected payments and ensured every payment was made in full.
Mechanic
Big O Tires
01.2018 - 07.2023
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
Education
High School Diploma -
Rancho Cotate High School
Rohnert Park, CA05-2017
Skills
- Accuracy and precision
- Claims analysis
- Data entry proficiency
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
- Financial transactions
- Paperwork processing
- Bilingual
- Professionalism
- Microsoft office
Timeline
Finance & Insurance Claims Processor
Prime Auto USA
10.2024 - Current
Collections Agent
Prime Auto USA
10.2024 - Current
Truck Driver
Burks Beverage
10.2023 - 07.2024
Mechanic
Big O Tires
01.2018 - 07.2023
High School Diploma -
Rancho Cotate High School
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