DANIEL DIETER
MADISON,WI
Summary
Having worked in every aspect of the Parts Industry. Applying the skills and strategies developed over time to maximize customer and vendor relations for the benefit of the company. Tasked to research and purchase many goods and services. Relied on in these transactions to weigh the variables, such as price, fulfillment time, and quality, to maximize productivity. Developed strong relations and trust with the individuals and companies involved. Able to apply the skills to any situation or task.
Overview
40
40
years of professional experience
Work History
Parts Specialist
Zimbrick Fish Hatchery Road
03.2007 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Tracked parts use and charged items to customer accounts for billing.
- Satisfied customers with fast, knowledgeable service for automotive/truck product needs.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Organized parts storage and stocked inventory according to established guidelines.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
- Maintained clean and neat parts counter and sales floor.
- Assisted customers in finding appropriate parts promptly.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
- Adhered to company guidelines for performance and compliance.
- Maintained extensive understanding of common problems and methods for repair.
- Ordered parts for customers, repair shops and body shop department for use in [automotive] and truck equipment.
- Delivered merchandise to business locations for use in mechanical and body repairs or direct sales.
- Processed and reshelved return orders, checking for discrepancies, potential usage and obsolescence issue.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Oversaw team of 3 employees.
Owner/CEO
GTC Parts Inc.
04.1996 - 09.2006
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Trained and developed team members to build human capital.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Conducted audit inspections and independent checks to verify parts and materials.
Parts Manager
GTC Auto Parts
03.1994 - 04.1996
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops, and service departments for use in mechanical equipment.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Ordered parts for customers, repair shops and service department for use in auto and truck equipment.
- Processed and reshelved return orders, checking for discrepancies, potential usage and obsolescence issue.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
- Supervised and trained staff on product knowledge and customer service.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Parts Counter Person
GTC Auto Parts
02.1988 - 03.1994
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Ordered parts for customers, repair shops and service department for use in auto and truck equipment.
- Assisted customers with diagnosing problems for automotive equipment and purchasing necessary replacements.
- Stocked and managed stock of parts.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Organized parts storage and stocked inventory according to established guidelines.
- Assisted customers in finding appropriate parts promptly.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Researched vehicles and parts via physical catalogs and electronic means.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Delivered merchandise to business locations for use in mechanical repairs or direct sales.
Parts Delivery Driver
GTC Auto Parts
06.1985 - 02.1988
- Pulled parts off store shelves to fill customer orders.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Checked parts computer for stock items and initiated special orders.
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
Dishwasher/Prep Cook
Nakoma Country Club
05.1983 - 08.1984
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or cooking items used often by kitchen staff.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Followed supervisor instructions to complete tasks on time.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
- Inspected dishwashing equipment and reported issues to supervisor.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
- Increased machine efficiency by scraping and pre-washing dishes.
- Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
- Gently moved glassware, crystal, and other delicate items to prevent breakage.
- Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
- Washed dishes and assisted in bussing tables.
Education
No Degree - Geography
U.W. Madison
Madison, WI06.1996
Associate of Arts - General Studies
Madison Area Technical College
Madison, WI07.1989
Skills
- Customer Experience
- Procedural Updates
- Effective Customer Communication
- Analytical Approach
- Special Requests
- Vendor Relations
- Customer Service Optimization
- Problem-Solving Skills
- Critical Thinking
- Verbal and Written Communication
- Creative Solutions
- Professional Relationships
- Staff Training
- Customer Service
- Supply Orders
- Conflict Resolution Techniques
Timeline
Parts Specialist
Zimbrick Fish Hatchery Road
03.2007 - Current
Owner/CEO
GTC Parts Inc.
04.1996 - 09.2006
Parts Manager
GTC Auto Parts
03.1994 - 04.1996
Parts Counter Person
GTC Auto Parts
02.1988 - 03.1994
Parts Delivery Driver
GTC Auto Parts
06.1985 - 02.1988
Dishwasher/Prep Cook
Nakoma Country Club
05.1983 - 08.1984
No Degree - Geography
U.W. Madison
Associate of Arts - General Studies
Madison Area Technical College
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