DANIEL DI MARTINO
New York
Summary
Highly personable and customer-focused service professional with a proven track record of delivering exceptional guest experiences in fast-paced environments. Skilled at multitasking and building rapport with patrons, while also contributing to productive team dynamics. Reliable employee with a strong work ethic, experienced in all facets of service operations. Proficient in crafting a positive work environment, anticipating needs, excellent communication skills, and ensuring customer satisfaction.
Overview
9
9
years of professional experience
Work History
Bartender
Bar Primi Bowery, East Village
03.2021 - Current
- Excel in building strong customer service relationships, fostering a quality, service-oriented dining experience
- Proactively anticipate customer needs, ensuring prompt and attentive service
- Demonstrate professionalism, politeness, and courtesy in all guest interactions
- Provide detailed information on beverage and menu ingredients and preparation to enhance customer understanding and satisfaction
- Contributed to the beverage program by curating seasonal cocktails for the restaurant’s menu
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Assisted with staff training, sharing expertise in bartending techniques, upselling and curating guest experience.
Server
The Musket Room, Nolita
08.2017 - 02.2021
- Supported the operations of a former Chef Matt Lambert and Executive Chef Mary Attea establishment, maintaining standards consistent with a Level 1 Michelin star
- Articulated comprehensive knowledge of the menu, wine service, and pairings to guest, consistently exceeding expectations
- Provided exceptional service throughout the entire dining experience, ensuring guest satisfaction
Server/ Bartender
Bespoke Kitchen, Greenwich Village
05.2016 - 06.2017
- Contributed to a seasonally driven menu focused on locally sourced, organic ingredients within an upscale casual Peruvian American restaurant concept
- Played a supportive role in both opening and closing restaurant operations
- Enhanced the guest experience and company profitability through proficient food, wine and cocktail menu knowledge
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
High School Diploma -
Evangel Highschool
Long Island City, NY06-2014
Skills
- Adaptability
- Fast learner
- Time management
- Inventory Management
- Leadership
- Staff Training
- Organization
- Critical thinking
- Strong multitasking
- Highly reliable
Timeline
Bartender
Bar Primi Bowery, East Village
03.2021 - Current
Server
The Musket Room, Nolita
08.2017 - 02.2021
Server/ Bartender
Bespoke Kitchen, Greenwich Village
05.2016 - 06.2017
High School Diploma -
Evangel Highschool
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