Summary
Overview
Work History
Education
Skills
Certification
Interests
Work Availability
Timeline
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Daniel Dmitriyev

IT Network/Systems Administrator
Newhall,CA

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Creative Technical Support Representative eager to find novel and productive solutions for customer issues.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

30
30
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
3
3
Languages

Work History

IT Support Engineer

Independent Contracting - Uberion Architecture
Calabasas, CA
06.2012 - Current
  • Contact: Greg Smith (Principal) @ (310) 694-4761 M-F 9am-5pm
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Assisted with updating technical support best practices for use by team.
  • Provided documentation on troubleshooting of technical processes to support desk staff.
  • Monitored systems in operation and quickly troubleshot errors.
  • Configured hardware and granted system permissions to new employees.
  • Researched product and issue resolution tactics to address customer concerns.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Translated complex technical issues into digestible language for non-technical users.
  • Documented support interactions for future reference.

IT Specialist

Independant Contractor
Los Angeles, CA
08.2012 - Current
  • Was running an IT Consulting firm having several different clients from End Users to small and medium businesses that consisted of up to 50 workstations and several different Servers and numerous peripherals.
  • From building the entire IT infrastructure from scratch to everyday simple service calls. What ever was the request of the customer pretty much, a "one-stop-shop" for your technical support needs.
  • Offered Services 24/7 On Call same day service.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured hardware, devices and software to set up work stations for employees.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Performed server backups and changed and replaced backup tapes daily.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Patiently walked individuals through basic troubleshooting tasks.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Provided documentation on troubleshooting of technical processes to support desk staff.
  • Documented support interactions for future reference.
  • Configured hardware and granted system permissions to new employees.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Bluetooth.
  • Assisted with updating technical support best practices for use by team.
  • Researched product and issue resolution tactics to address customer concerns.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Translated complex technical issues into digestible language for non-technical users.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Managed high levels of call flow and responded to ALL technical support needs.

IT Consultant/Systems Administrator

Independant Contract - Creative Engineering Group
Canoga Park, CA
07.2012 - Current
  • Contact information : Ted Ibrahim or Richard Ibrahim @ (818) 999-0415 M-F 9am-5pm (Please DO NOT hesitate to contact to confirm anything you like!)
  • One of my original clientele, who is still supported by me today! Business contains around 20 workstations, 2 servers, 4 Plotters, and around 10 printers of different kinds
  • Conducted routine and emergency maintenance of assigned data center equipment.
  • Created patches and solutions to fix bugs in existing applications.
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
  • Detailed upcoming software upgrades and system sprints to team members.
  • Tested software remotely and onsite for server sets to maintain operational readiness.
  • Implemented internet and intranet applications on multiple platforms.
  • Contributed to development, administration and testing of disaster recovery plans.
  • Supported day-to-day operations, monitoring and resolving client/server and storage issues.
  • Performed software installations and upgrades to UNIX or Windows operating systems.
  • Created nightly jobs for database backups.
  • Mentored employees and offered constructive feedback for performance improvement.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Integrated and updated software products to boost system compatibility.
  • Configured and tested Windows Server operating systems with roles features.
  • Spearheaded inventory control measures to replenish and maintain IT equipment.
  • Created service level agreement for IT operational functions and help desk operations

Education

High School Diploma -

Taft Charter High School
Woodland Hills, CA
09.2000 - 06.2004

No Degree - General Studies

Pierce Community College
Woodland Hills, CA
05.2001 -

Only100 of 120 Units Earned - Computer Science

Cal State University Northridge
Northridge, CA
08.2005 - 12.2007

Skills

TCP/IP

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Certification

A+

Interests

FPV AND CAMERA DRONES

PHOTOGRAPHY

RC CARS

REBUILD VINTAGE CARS

CATS AND DOGS

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

IT Specialist

Independant Contractor
08.2012 - Current

IT Consultant/Systems Administrator

Independant Contract - Creative Engineering Group
07.2012 - Current

IT Support Engineer

Independent Contracting - Uberion Architecture
06.2012 - Current

Only100 of 120 Units Earned - Computer Science

Cal State University Northridge
08.2005 - 12.2007

No Degree - General Studies

Pierce Community College
05.2001 -

High School Diploma -

Taft Charter High School
09.2000 - 06.2004

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Daniel DmitriyevIT Network/Systems Administrator