Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Daniel Dolhov

RENO

Summary

Dynamic IT/Support Assistant with a proven track record at ABC Services, excelling in application support and incident management. Adept at resolving complex issues through critical thinking and collaboration, while enhancing system performance and security. Committed to delivering exceptional customer service and driving process improvements for optimal support outcomes.


Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature.


Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.


Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT/Support Assistant

Freelance
01.2024 - Current
  • Responded to queries on phone, via email or through IT ticketing system.
  • Reviewed system and network performance to make proactive adjustments based on established IT policies.
  • Maintained current software licenses and patched applications to stay up-to-date with latest features.
  • Created user accounts and assigned permissions.
  • Gathered and translated project requirements and collaboratively worked to define scope and milestones.
  • Installed and configured software and hardware.
  • Tested new software and hardware prior to deployment.
  • Generated reports to track performance and analyze trends.
  • Assisted in development of system security protocols.
  • Configured and tested new software and hardware.

Customer Support Representative

ABC Services
06.2022 - 12.2023
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Contributed ideas and practical solutions to support process improvement efforts.
  • Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.

Education

Bachelor of Science - Computer And Information Sciences

Kyiv Technical College of Information Technologies
Kiev (Ukraine)
06-2024

Bachelor of Arts - Linguistics

ZNU
Zaporizhia
06-2023

Bachelor of Science - Power Engineer

MIEC
Melitopol
07-2020

High School Diploma -

School 24
Melitopol(Ukraine)
06-2016

Skills

  • Application support
  • Remote support
  • Web development
  • Incident management
  • Software installation
  • Server management
  • System configuration
  • Data management
  • HelpDesk support
  • Database administration
  • Business analysis
  • Network administration

Languages

English
Full Professional
Russian
Native or Bilingual
Ukrainian
Native or Bilingual

Certification

  • IT Help Desk for Beginners (LinkedIn Learning)
  • Troubleshooting Common PC Issues for Users (LinkedIn Learning)
  • Windows 10: Advanced Troubleshooting for IT Support (LinkedIn Learning)
  • Networking Foundations: Networking Basics (LinkedIn Learning)
  • Learning DHCP and DNS (LinkedIn Learning)
  • Customer Service: Managing Customer Expectations (LinkedIn Learning)
  • Learning Jira Service Management (LinkedIn Learning)
  • OutSystems 11: Reactive Web Apps (LinkedIn Learning)

Timeline

IT/Support Assistant

Freelance
01.2024 - Current

Customer Support Representative

ABC Services
06.2022 - 12.2023

Bachelor of Science - Computer And Information Sciences

Kyiv Technical College of Information Technologies

Bachelor of Arts - Linguistics

ZNU

Bachelor of Science - Power Engineer

MIEC

High School Diploma -

School 24

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