Daniel Dore'
Georgetown,Texas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
33
33
years of professional experience
Work History
Senior Regional Manager
Care Access
03.2022 - 07.2023
- The Clinical Research Regional Manager for Care Access assumes overall responsibility for the management of sites in assigned geography of Central United States
- This individual’s responsibility spans the entire functionality of the sites to include personnel management, site profitability, and the successful conduct of all studies while providing a high-quality point of intersection for staff, study subjects, CROs, and sponsors
- The Regional Manager provides leadership and oversight of site operations according to CARE SOPs, GCP, and FDA/ICH Guidelines.
- Coached and mentored team members to foster professional growth, leading to improved performance and higher retention rates.
- Collaborated with cross-functional teams to develop innovative solutions for addressing client needs, increasing satisfaction rates significantly.
Site Manager
Optimal Research
02.2016 - 03.2022
- Reporting to the Associate/Director, Clinical Programs, the Clinical Site Manager is responsible for the functional management of day-to-day aspects of site activities on assigned clinical trials
- The Site Manager should ensure compliance with international guidelines, local regulations and corporate policies and procedures
- Successful candidates will be forward-thinking, anticipate needs and be able to work well in a fast-paced environment, either independently or as a collaborative team.
- Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Evaluated performance metrics to identify areas for improvement in both individual employee performance and overall project management strategies.
Marketing/Paramedic
Ameristat ambulance
07.2015 - 12.2016
- Full time Paramedic for a 24-hour Ems service, operating out of the Temple Texas Station
- Providing emergent and non-emergent care for medical and non-medical transport
- Training for new hires on protocols and standard operating procedures
- Part-time marketing as needed to increase business transports.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
- Reduced response times by maintaining thorough knowledge of local geography and navigation routes.
Marketing Director
Medixx ambulance
05.2014 - 07.2015
- Identified marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share
- Sustained rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities
- Skills utilized
- Financial Planning and Strategy, Marketing Concepts, Positioning, People Management, Territory Management, Sales Planning, Competitive Analysis, Understanding the Customer, Product Development, Client Relationships, Creative Services
Clinical Research Coordinator
Premier Research
05.2013 - 07.2015
- Responsible for supporting the Project Manager/Project team or more Senior Manager with daily management of all phases of clinical studies involving multiple therapeutic areas
- Leads the monitoring team and is responsible for the successful conduct and completion of the project according to the contract, budget and/or timelines
- Ensures clinical study is conducted in accordance with all protocols, ICH-GCP/ISO14155, company policies, quality standards and all applicable local laws and regulations.
- Developed strong relationships with trial sponsors, ensuring ongoing collaboration and future project opportunities.
- Increased participant retention rates through proactive follow-up efforts and regular engagement activities.
- Evaluated the efficacy of investigational products using rigorous statistical analysis techniques, informing critical decisions regarding product development or discontinuation.
Operations Field Supervisor/Marketing
Acadian Ambulance
03.2008 - 05.2014
- Create schedules, assign, and distribute work, prepare staff reports, back up workers in call-off situations and promote positive customer relations
- Interact with managers, boards, and dispatch centers to solve problems or answer questions
- Evaluate patients, provide emergency treatment, and deliver patients to hospitals, as well as provide organized triage reports
- Handle accident logs, prepare staff reports and submit grant proposals, as well as assist EMTs on difficult or unusual assignments
- Manage staff of 30-50 employees, including 4 stations and supplies.
Customer Service Manager
Old Navy
08.2003 - 05.2007
- Serves as primary partner in executing effective talent selection, training, coaching, motivating and recognizing
- Ensure service, merchandising, and operational standards are met through company-defined practices and processes
- Conducts interviews and provides feedback regarding candidates to the Store Manager for the final hiring decision
- Trains and monitors Sellebrities’ skills at the cash wrap, fitting room, and salesfloor areas, as well as company loss prevention and human resource policies Time management, organizational skills, authentic customer service, training, sales generation, leadership, conflict management, resolution, business acumen, time management, planning, priority setting, decision quality, ability to coach, provide feedback, excellent verbal and written communication, and computer proficiency.
Credit and Collections Manager
Dell Computer
01.1996 - 08.2003
- Manage a portfolio of small business customers to maintain an 80% collection rate
- Manage customer’s credit and inventory status
- Monthly, weekly, and daily planning for collection process and potential loss
- Set and follow up on goals for a team of 10-15 employees, supervise daily activities and functions of the team for maximum performance
- Yearly reviews for raises and promotions
- Recruit, hire, train, and council of staff.
General Manager
Rent-a-Center
01.1991 - 01.1996
- Monitor and ensure total customer satisfaction
- Create, manage, and execute plans to increase sales and profits
- Monitor and improve the sales skills of all coworkers
- Monitor and ensure account management activity in accordance with Focus training and company policies and procedures
- Maintain the store in Rent Ready condition and keep coworkers informed of promotions and products
- Set specific goals for store performance, customer satisfaction and coworker development Use the company’s programs to manage coworker including selection, training, motivating, evaluating, coaching and developing people Provide leadership and guidance to all coworkers Manage store performance by reading and analyzing various reports
- Manage the inventory by ordering, receiving and transferring products to ensure revenue and profit growth
- Organize and follow-up on all daily activity including scheduling of all coworkers to meet needs of the store Manage and secure the assets of the store Budgeting and pencil profit system Ensure all policies, procedures and standards are followed and adhered to Any other duties assigned by the market manager.
Education
Emergency Medicine -
National EMS Academy
Austin, TXFire Fighter -
Kilgore College
Kilgore, TXgeneral studies -
Central Texas College
KilleenSkills
- Leadership
- Professional
- Good communication
- Knowledge
- Organization
- Adaptability and Flexibility
- Staff Training and Development
- Problem Solving
- Analytical Thinking
- Cross-functional Team Coordination
- Time Management
Activities
Currently certified paramedic in the state of Texas, volunteered for a local fire department. Raising my kids and being the best role model and husband I can be.
Timeline
Senior Regional Manager
Care Access
03.2022 - 07.2023
Site Manager
Optimal Research
02.2016 - 03.2022
Marketing/Paramedic
Ameristat ambulance
07.2015 - 12.2016
Marketing Director
Medixx ambulance
05.2014 - 07.2015
Clinical Research Coordinator
Premier Research
05.2013 - 07.2015
Operations Field Supervisor/Marketing
Acadian Ambulance
03.2008 - 05.2014
Customer Service Manager
Old Navy
08.2003 - 05.2007
Credit and Collections Manager
Dell Computer
01.1996 - 08.2003
General Manager
Rent-a-Center
01.1991 - 01.1996
Emergency Medicine -
National EMS Academy
Fire Fighter -
Kilgore College
general studies -
Central Texas College
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