Daniel Dos Santos Silva
Fitchburg,MA
Summary
Experienced in customer service and delivery with a focus on team collaboration and reliability. Demonstrated ability to handle multiple tasks while maintaining accuracy and exceptional service standards.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Zeda's Pizza & Restaurant
Fitchburg, MA
10.2025 - Current
- Delivered pizzas and meals promptly to customers across designated locations.
- Maintained accurate delivery records and processed customer transactions to ensure satisfaction.
- Confirmed orders and addressed customer concerns to enhance service experience.
- Ensured vehicle cleanliness and complied with safety standards to promote safe delivery operations.
- Loaded and unloaded delivery bags efficiently for optimal routing.
- Followed all traffic laws and regulations while driving to ensure safety.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Cashier/Customer Service Representative
Liberty Bell Billerica
Billerica, Massachusetts
06.2023 - 10.2025
- Managed cash register and maintained cash drawer balance.
- Guided customers in product inquiries and selections to enhance shopping experience.
- Processed returns and exchanges in compliance with store policies to ensure customer satisfaction.
- Trained new cashiers on operational procedures and systems to ensure smooth transitions and consistency.
- Executed additional tasks based on management requests.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Cashier/Customer Service Representative
Anthony's Roast Beef
Tewksbury, Massachusetts
07.2022 - 06.2023
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collaborated with front-end staff to streamline customer assistance at checkout areas, improving overall service experience.
- Trained new team members on cash register operation, stock procedures, and customer service best practices, enhancing team readiness.
- Assisted customers over the phone with store operations, product information, and order placement, ensuring accurate and efficient service.
- Kept records of purchases and maintained orderly appearance of checkout area.
Education
MBA - Accounting
Fitchburg State University
Fitchburg, MA06.2031
High School Diploma -
Fitchburg High School
Fitchburg, MA06.2026
Skills
- Driver's license
- Basic vehicle repair
- Weather adaptability
- Customer service
- Time management
- Team collaboration
- Effective communication
- Positive attitude
- Financial analysis
Languages
Portuguese
Native/ Bilingual
Timeline
Delivery Driver
Zeda's Pizza & Restaurant
10.2025 - Current
Cashier/Customer Service Representative
Liberty Bell Billerica
06.2023 - 10.2025
Cashier/Customer Service Representative
Anthony's Roast Beef
07.2022 - 06.2023
MBA - Accounting
Fitchburg State University
High School Diploma -
Fitchburg High School