Daniel Drieslein
Colorado Springs,CO
Summary
Ambitious team player determined to surpass company goals. Developed leadership, analytical and problem-solving skills from working a supervisor role and quality assurance specialist position. Worked with employees to succeed and meet company metrics. Posses strong interpersonal skills, and develop strong professional relationships with others.
Overview
14
14
years of professional experience
Work History
Massage Therapist
The Broadmoor
07.2021 - 02.2024
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service.
- Assessed guest needs and identified muscle issues, medical conditions and contraindications before beginning session.
- Provide Forbe's Five Star standards to guests at the Broadmoor Hotel Spa.
Quality Assurance Specialist
Lively- Best Buy Health
02.2020 - 06.2021
- Monitor, evaluate, and score inbound and outbound calls according to company defined internal standards.
- Provide feedback and evaluation to QA leadership regarding trends in variances of established policies/processes.
- Support additional special projects, reporting, and initiatives of the QA team as necessary to achieve department objectives.
- Demonstrated flexibility in learning and performing tasks outside of typical scope of duties and schedules.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Customer Service Advisor
Lively- Best Buy Health
11.2019 - 02.2020
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
Call Center Supervisor
CaptionCall
10.2016 - 03.2019
- Creative on targeting goals
- Analyze patterns and provide feedback
- Communicate clear expectations and goals to each team member
- Motivate and train employees to maximize team productivity
- Develop solutions for struggling employees
- Managed team of 20+ associates
- Provided service for Hard of Hearing customers
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment
Banquet Attendant
JW Marriott San Antonio Hill Country Resort & Spa
04.2010 - 07.2014
- Maintained positive working relationships with others to reach business goals
- Served events of 3,000 plus guests
- Use of time management in delivery of food and drinks to event location
- Working with other departments to help guests feel welcomed
- Followed all safety and sanitation policies when handling food & beverages
Education
Associate of Arts - Liberal Arts And General Studies
San Antonio College
San Antonio, TX2017
Skills
- Active Listening
- Problem Solving
- Strong Interpersonal Skills
- Communicates Clearly
- Effective Time Management
- Supervisor Experience
- MS Office Experience
- Leadership Experience
- Analytical Skills
- Promotes Positive Work Environments
Timeline
Massage Therapist
The Broadmoor
07.2021 - 02.2024
Quality Assurance Specialist
Lively- Best Buy Health
02.2020 - 06.2021
Customer Service Advisor
Lively- Best Buy Health
11.2019 - 02.2020
Call Center Supervisor
CaptionCall
10.2016 - 03.2019
Banquet Attendant
JW Marriott San Antonio Hill Country Resort & Spa
04.2010 - 07.2014
Associate of Arts - Liberal Arts And General Studies
San Antonio College
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