Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Dudley

Grants Pass,OR

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in remote troubleshooting and desktop support on Windows, and android based systems. Proven skill in resolving problems quickly on first call.

Overview

16
16
years of professional experience

Work History

General Manager

DWAP WBUR, LLC. (The Wonder Bur)
06.2023 - 07.2024
  • Assisted with the renovations and reopening of a historic landmark in Grants Pass.
  • Led the research, configuration, installation, and implementation of a new Point of Sale (POS) system, including end-user training and ongoing support.
  • Provided daily support to the team, by ensuring they had the tools needed to succeed.

Software Support Analyst

National Cash Regtister
04.2012 - 04.2023
  • Established positive rapport with clients through exceptional customer service skills, promoting long-term client retention rates.
  • Increased first-call resolution rates by maintaining up-to-date knowledge of software updates, patches, and bug fixes.
  • Exceeded customer satisfaction targets consistently by delivering prompt, accurate, and empathetic support.
  • Implemented targeted training sessions to improve team efficiency and expertise in supporting specific software applications.

Support Technician

Forum Systems Group
03.2008 - 04.2010
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Trained users on how to operate components and systems.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Responded to telephone, email and in-person inquiries regarding point of sale operation, use and repair.

Education

High School Diploma -

Bayfield High School
Bayfield, CO
05.1998

Skills

  • Team Player
  • Problem Resolution
  • Network Troubleshooting
  • Microsoft Windows and Office
  • Help Desk Support
  • Analytical Thinking

Timeline

General Manager

DWAP WBUR, LLC. (The Wonder Bur)
06.2023 - 07.2024

Software Support Analyst

National Cash Regtister
04.2012 - 04.2023

Support Technician

Forum Systems Group
03.2008 - 04.2010

High School Diploma -

Bayfield High School

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Daniel Dudley