Daniel Duhaime
Network Administrator And Computer Systems Engineer
Manchester,NH
Summary
Self-motivated professional quickly masters new technology to drive process improvements. Strong team player with excellent communication and collaborative abilities with a focus on client services.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Network Administrator/Computer Systems Engineer
Triplet Computers
Pembroke, NH
11.2018 - Current
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Collaborated with executive team to define business requirements and systems goals.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Integrated database and backup servers into enterprise systems.
- Optimized networked software and operating systems by applying updates and patches.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Researched software and systems products to determine purchase recommendations.
- Analyzed security logs to determine and alleviate network threats.
- Suggested system updates or changes after conduct in-depth technical reviews.
- Implemented networking and server changes to meet client budgets and needs.
- Documented system configuration, mapping and processes.
- Assisted employees with resolving network problems at remote locations.
- Checked for accuracy and functionality during implementation of new systems.
- Delivered helpdesk service and support to customers.
Computer Systems Administrator
Microtimecomputers
Amherst, NH
08.2015 - 11.2018
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Checked for accuracy and functionality during implementation of new systems.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Collaborated with executive team to define business requirements and systems goals.
- Researched software and systems products to determine purchase recommendations.
- Optimized networked software and operating systems by applying updates and patches.
- Assisted employees with resolving network problems at remote locations.
- Conducted end-user reviews for modified and new systems.
- Analyzed security logs to determine and alleviate network threats.
- Documented system configuration, mapping and processes.
- Completed software updates and assessed security patches for optimized computer use.
- Designed tailored disaster recovery solutions to maintain uptime.
- Delivered helpdesk service and support to customers.
- Created flowcharts, diagrams and other documentation.
- Implemented networking and server changes to meet client budgets and needs.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Integrated database and backup servers into enterprise systems.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Suggested system updates or changes after conduct in-depth technical reviews.
- Managed development of system protocols to deliver complete and persistent data set.
- Conducted comprehensive system audits on regular basis.
- Developed exhaustive data reports and analysis to upper-management.
- Administered quality customer service to in-house staff and satisfied concerns.
- Oversaw implementation and application of SaaS tools across entire company system.
- Comprehensively maintained stability of essential data backups on nightly basis.
- Orchestrated integration and communication of software upgrades.
- Contributed to development, administration and testing of disaster recovery plans.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Configured and tested Windows Server operating systems with roles features.
- Implemented internet and intranet applications on multiple platforms.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Created nightly jobs for database backups.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Integrated and updated software products to boost system compatibility.
- Mentored employees and offered constructive feedback for performance improvement.
Education
High School Diploma -
Manchester Central High School
Manchester, NH 09.1998 - 06.2002
Skills
Technical infrastructure upgrades
Disaster recovery operations
Firewall management
Network Troubleshooting
Infrastructure solutions
Infrastructure planning
Servers expertise
System upgrades
Technical Analysis
Hardware knowledge
Timeline
Network Administrator/Computer Systems Engineer
Triplet Computers
11.2018 - Current
Computer Systems Administrator
Microtimecomputers
08.2015 - 11.2018
High School Diploma -
Manchester Central High School
09.1998 - 06.2002