Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Duhaime

Network Administrator And Computer Systems Engineer
Manchester,NH

Summary

Self-motivated professional quickly masters new technology to drive process improvements. Strong team player with excellent communication and collaborative abilities with a focus on client services.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Network Administrator/Computer Systems Engineer

Triplet Computers
Pembroke, NH
11.2018 - Current
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
  • Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
  • Collaborated with executive team to define business requirements and systems goals.
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
  • Integrated database and backup servers into enterprise systems.
  • Optimized networked software and operating systems by applying updates and patches.
  • Supported system users, educating employees on troubleshooting and problem-solving protocols.
  • Researched software and systems products to determine purchase recommendations.
  • Analyzed security logs to determine and alleviate network threats.
  • Suggested system updates or changes after conduct in-depth technical reviews.
  • Implemented networking and server changes to meet client budgets and needs.
  • Documented system configuration, mapping and processes.
  • Assisted employees with resolving network problems at remote locations.
  • Checked for accuracy and functionality during implementation of new systems.
  • Delivered helpdesk service and support to customers.

Computer Systems Administrator

Microtimecomputers
Amherst, NH
08.2015 - 11.2018
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
  • Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
  • Checked for accuracy and functionality during implementation of new systems.
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
  • Collaborated with executive team to define business requirements and systems goals.
  • Researched software and systems products to determine purchase recommendations.
  • Optimized networked software and operating systems by applying updates and patches.
  • Assisted employees with resolving network problems at remote locations.
  • Conducted end-user reviews for modified and new systems.
  • Analyzed security logs to determine and alleviate network threats.
  • Documented system configuration, mapping and processes.
  • Completed software updates and assessed security patches for optimized computer use.
  • Designed tailored disaster recovery solutions to maintain uptime.
  • Delivered helpdesk service and support to customers.
  • Created flowcharts, diagrams and other documentation.
  • Implemented networking and server changes to meet client budgets and needs.
  • Supported system users, educating employees on troubleshooting and problem-solving protocols.
  • Integrated database and backup servers into enterprise systems.
  • Verified compliance with applicable performance metrics and compatibility expectations.
  • Suggested system updates or changes after conduct in-depth technical reviews.
  • Managed development of system protocols to deliver complete and persistent data set.
  • Conducted comprehensive system audits on regular basis.
  • Developed exhaustive data reports and analysis to upper-management.
  • Administered quality customer service to in-house staff and satisfied concerns.
  • Oversaw implementation and application of SaaS tools across entire company system.
  • Comprehensively maintained stability of essential data backups on nightly basis.
  • Orchestrated integration and communication of software upgrades.
  • Contributed to development, administration and testing of disaster recovery plans.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Configured and tested Windows Server operating systems with roles features.
  • Implemented internet and intranet applications on multiple platforms.
  • Tested software remotely and onsite for server sets to maintain operational readiness.
  • Created nightly jobs for database backups.
  • Conducted routine and emergency maintenance of assigned data center equipment.
  • Spearheaded inventory control measures to replenish and maintain IT equipment.
  • Integrated and updated software products to boost system compatibility.
  • Mentored employees and offered constructive feedback for performance improvement.

Education

High School Diploma -

Manchester Central High School
Manchester, NH
09.1998 - 06.2002

Skills

Technical infrastructure upgrades

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Timeline

Network Administrator/Computer Systems Engineer

Triplet Computers
11.2018 - Current

Computer Systems Administrator

Microtimecomputers
08.2015 - 11.2018

High School Diploma -

Manchester Central High School
09.1998 - 06.2002

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Daniel DuhaimeNetwork Administrator And Computer Systems Engineer