Daniel Duphiney
Bellport,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Sales Representative
W.B. Mason Company
10.2019 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Collaborated with cross-functional teams to identify and address customer needs.
Sales Manager
Office Depot Inc
01.1990 - 08.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Evaluated performance against goals and implemented appropriate development plans.
Education
Associate of Arts - Business
Suffolk County Community College
Selden, NYSkills
- Product Merchandising and Distribution
- Problem-Solving Strengths
- Profit Target Achievement
- Engaging with Diverse Customers
- Strong Communication and Interpersonal Skills
- Upselling Techniques
- Sales Expertise
- Expense Reporting
- Prospecting Skills
- Inside and Outside Sales
- Product Promotion
Timeline
Sales Representative
W.B. Mason Company
10.2019 - Current
Sales Manager
Office Depot Inc
01.1990 - 08.2019
Associate of Arts - Business
Suffolk County Community College
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