Daniel Duran
Houston,TX
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and drive sales through effective suggestive selling techniques. Experienced in inventory management and team collaboration, ensuring high-quality dining experiences and operational efficiency.
Overview
4
4
years of professional experience
Work History
Server
Gus’s World Famous Fried Chicken
01.2023 - Current
- Provided attentive service by anticipating customer needs and preferences during dining experiences.
- Maintained cleanliness and organization of dining area to enhance guest comfort and satisfaction.
- Supported inventory management by tracking stock levels and reporting shortages to management.
- Processed customer orders efficiently using the POS system to ensure quick service delivery.
- Trained new staff on service protocols and restaurant policies to ensure consistent service quality.
- Prepared and served food items according to specifications, ensuring adherence to quality standards.
- Resolved customer complaints promptly and effectively to maintain high satisfaction levels.
- Monitored dining area for cleanliness and promptly addressed any spills or messes.
- Utilized suggestive selling techniques to increase sales and enhance customer dining experience.
- Adapted to changing priorities and high-pressure situations during busy service times.
Camp Counselor
Bayou City Summer Club
03.2024 - 01.2025
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Kept accurate records of each camper''s medical information, dietary restrictions, and emergency contacts as part of maintaining a safe environment for all participants.
- Assisted in preparing meals and snacks to provide nutritional needs to campers.
- Boosted camp morale, organizing entertaining and educational evening programs.
- Trained staff members on conducting events and following safety procedures.
- Ordered and maintained all recreational equipment.
Lead Volunteer in Neurosurgery Department
St Luke’s Medical Center
06.2021 - 01.2025
- Cultivated leadership skills among volunteers through mentorship and guidance, empowering them to take on additional responsibilities within the organization.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Provided exceptional customer service while greeting visitors at reception or via phone calls, directing them appropriately within the organization.
- Coordinated employee training sessions that resulted in an increased understanding of job responsibilities and improved overall performance.
- Enhanced office efficiency by organizing and maintaining filing systems for both physical and digital documents.
- Collaborated effectively with other administrative staff members to accomplish shared goals or complete special projects assigned by the Secretary.
Education
No Degree -
Bellaire High School
Houston, TXSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Safe food handling
- Food running
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Supply restocking
- Quality control
- Performance improvement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working
Timeline
Camp Counselor
Bayou City Summer Club
03.2024 - 01.2025
Server
Gus’s World Famous Fried Chicken
01.2023 - Current
Lead Volunteer in Neurosurgery Department
St Luke’s Medical Center
06.2021 - 01.2025
No Degree -
Bellaire High School