Daniel Dutton
Winter Haven,FL
Summary
Adept at multitasking and guest engagement, I enhanced customer satisfaction at Legoland Resort by delivering personalized service and leveraging strong sales techniques. My background also includes mechanical diagnostics and maintenance, showcasing a blend of technical proficiency and exceptional customer service. Achieved significant spoilage reduction through meticulous inventory management, demonstrating a robust work ethic and team collaboration skills.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Darden Restaurant Group
03.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server/ Bartender
Legoland Resort
08.2022 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Grocery Clerk
Publix
08.2021 - 08.2022
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
Mechanic
Family Business
02.2018 - 04.2020
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
Education
N/A - N/A
Lake Region High School
Eagle Lake, FL08.2022
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Customer service
- Cleanliness standards
- Team collaboration
- Sales expertise
- Sales techniques
- Performance improvement
- Suggestive selling
Timeline
Server
Darden Restaurant Group
03.2023 - 08.2023
Server/ Bartender
Legoland Resort
08.2022 - 07.2023
Grocery Clerk
Publix
08.2021 - 08.2022
Mechanic
Family Business
02.2018 - 04.2020
N/A - N/A
Lake Region High School
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