Daniel Dyer
Boston
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. With skills in network security and cyber defense. Eager to leverage analytical abilities and customer relationship expertise to drive innovation and support in the IT field.
Overview
5
5
years of professional experience
1
1
Certification
Work History
AIR HANDLER
UPS
10.2023 - Current
- Efficient in managing package sorting, ensuring timely delivery and operational consistency
- Improve workflow processes, achieving measurable results in package handling efficiency
- Collaborate with team to optimize sorting strategies, fostering a supportive environment
DEPARTMENT SUPERVISOR
Lowes
10.2019 - Current
- Lead department operations, driving efficiency and productivity
- Train new employees on overall company and department-specific policies and procedures.
- Maintain stock of items, cleanliness, and organization and provided excellent customer service.
- Manage team of 8 employees, delegated tasks and held each employee accountable for completing assignments.
- Conduct performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Education
Associate of Applied Science - CYBERSECURITY
Rio Salado College
Phoenix, AZ06-2026
Skills
- Team Leadership
- Operational Efficiency
- Customer Relationship
- Network Security
- Security Awareness
- Cyber Threat Intelligence
- Network Admin
- IT Support
Certification
CompTIA Network+
CompTIA A+
Network+
Certify network admin who focuses on foundational networking skills, covering network infrastructure, troubleshooting, and configuration.
Timeline
AIR HANDLER
UPS
10.2023 - Current
DEPARTMENT SUPERVISOR
Lowes
10.2019 - Current
Associate of Applied Science - CYBERSECURITY
Rio Salado College
Similar Profiles
Abijah SmithAbijah Smith
Account Executive at UPSAccount Executive at UPS
Leticia LunaLeticia Luna
Loader at UPSLoader at UPS
Jasmine PrinceJasmine Prince
Package Handler at UPSPackage Handler at UPS
Cameron StuckeyCameron Stuckey
Sales Associate at UPSSales Associate at UPS
William MartinWilliam Martin
Vice President of Activations & Retention at CelebExperts / Renegade Talent MGMTVice President of Activations & Retention at CelebExperts / Renegade Talent MGMT