Microsoft Office and Teams
Daniel Pratt
Perrysburg,OH
Summary
Operations Manager and talented team leader with thirteen years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
13
13
years of professional experience
3
3
Certifications
3
3
Languages
1
1
year of post-secondary education
Work History
Project Manager, Client Services
New York Life
09.2022 - Current
- Oversaw firm's day-to-day administrative operations, provided guidance to 24 support staff and enforced compliance with state, federal, and local regulations across organization.
- Evaluated productivity and quality of service and made recommendations for improvement to reach firm's goals of increasing sales by $500,000.
- Leveraged 7 new technological tools for efficient case management, organization, and enhanced client communication.
- Mentored 22 junior associates, providing guidance on case strategy and professional development opportunities.
Operations Manager
Amazon
06.2020 - 11.2022
- Achieved 7% increased employee retention rate by fostering positive work environments and providing opportunities for professional growth.
- Conducted regular performance reviews of 346 employees, identifying areas for improvement and developing action plans to address them.
- Reduced turnaround time for project completion from 5 months to 2 months through effective resource allocation and team management.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures saving our site $300,000 per quarter.
Senior Director of Security
Delta Airlines
05.2017 - 06.2020
- Achieved departmental goals by developing and implementing strategic plans and initiatives of launching 7 new international screening sites.
- Streamlined operations for increased efficiency with process improvements and automation.
- Implemented cost-saving measures through effective resource allocation and budget management lowering site launch costs to below $900,000.
Senior Line Medic
US Army
06.2011 - 06.2015
- Enhanced patient care by efficiently managing medical resources and equipment worth 9 million dollars.
- Reduced response time to emergencies from 90 seconds to 15 seconds, ensuring swift provision of medical aid for critical situations.
- Improved communication among team members by implementing effective protocols and procedures.
Education
Bachelor of Science - Business and Psychology, Organizational Development
Liberty University
Lynchburg, VA 01.2020 - 06.2021
Skills
- Organizational Management
- Workflow Optimization
- Labor Relations
- Strategic Planning
- Financial Administration
- Recruitment and hiring
- Culture Transformation
- Collaborative Leadership
Awards
- New York Life Rookie of the Year Award
- US Army Afghanistan Campaign
- US Army Good Conduct Medal
Certification
- Project Management: Professional Certificate, Google
- Licensed FINRA Series 7/63
- Licensed EMT Basic
Quote
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancement401k matchPaid time offTeam Building / Company RetreatsPersonal development programsStock Options / Equity / Profit SharingSoftware
Google Suite
Salesforce
IBM SPSS
Adobe Acrobat
MAP
Motion
Fathom
Zoom
Interests
Keel Sailboat Racing
Gospel Piano
Acoustic Guitar
Drums
Audio Engineering
French Language
Chess
Cooking
Golf
Basketball
International Soccer
Formula 1 Racing
Parenting
Coffee
Geopolitics
Timeline
Project Manager, Client Services
New York Life
09.2022 - Current
Operations Manager
Amazon
06.2020 - 11.2022
Bachelor of Science - Business and Psychology, Organizational Development
Liberty University
01.2020 - 06.2021
Senior Director of Security
Delta Airlines
05.2017 - 06.2020
Senior Line Medic
US Army
06.2011 - 06.2015