Daniel Edgington
Columbus Grove,OH
Summary
As an accomplished Retail Store Manager, known for exceptional performance and proficiency in managing multiple units, I possess a unique ability to cultivate and inspire a genuine passion for work within my team members. Engaging in meaningful conversations, I derive energy from guiding individuals to elevate themselves while fostering an environment of collective growth, resulting in outstanding outcomes. Furthermore, I excel in providing effective resolutions for customers facing challenging circumstances, regardless of whether the situation originated from my store or team. Taking full responsibility for the customer experience, I consistently transform difficult situations into remarkable interactions that leave customers satisfied and delighted. Authorized to work in the US for any employer.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Store Manager NEW STORE OPENING
T-Mobile
12.2022 - Current
- As the leader of a team of mobile experts, in a New Store environment, my primary objective is to achieve sales outcomes within my designated area specifically focused on increased Market Share
- I hold accountability for all operational responsibilities, alongside formulation and implementation of strategies aimed at augmenting revenue and profitability of my location
- Moreover, I am entrusted with the task of fostering growth and proficiency of mobile experts, ensuring their status as individual contributors within our organization.
Retail Store Manager
T-Mobile
06.2021 - 12.2022
Customer Loyalty Lead
T-Mobile
03.2021 - 06.2021
- In a multi-store capacity, I held the responsibility of influencing customer retention across multiple COR stores
- Generated reports to support development and implementation of customer retention plans.
- This encompassed closely monitoring and effectively mitigating Sprint Churn, while simultaneously addressing customer escalations and delivering prompt resolutions to enhance customer retention
- Additionally, a key aspect of my role involved the development of Mobile Experts across various locations, equipping them with the necessary skills to effectively handle escalations and prioritize the retention of their Sprint customer base.
- Identified appropriate resolution channels and targeted high risk customers for retention.
Retail Associate Manager
T-Mobile
01.2021 - 03.2021
Retail Integration Specialist
T-Mobile
08.2020 - 01.2021
- I assumed the crucial responsibility of providing comprehensive training and guidance to legacy Sprint Mobile Experts and Store Leadership on T-Mobile Systems.
- Contributed ideas and suggestions in team meetings and delivered updates on training deadlines, customer interaction models, and enhancements to sales techniques.
- With a singular focus, my role centered on cultivating a pervasive T-Mobile Culture and fostering proficiency in the newly integrated systems within the legacy Sprint stores immediately following the merger.
Mobile Expert, T-Mobile
10.2018 - 08.2020
- I am a passionate Mobile Expert at T-Mobile, serving as a brand ambassador within a dedicated Retail
- Team of Experts
- With a focus on building excitement and energy around our products and services,
- I thrive in a fast-paced environment and stay up-to-date with technology advancements and evolving customer needs
- My ability to establish meaningful connections and deepen relationships sets me apart, and I am dedicated to understanding and fulfilling our customers' needs through education and personalized recommendations
- I actively work with my team to proactively develop skills and prepare for advancement
- Through exceptional customer experiences, hands-on demonstrations, and a compassionate approach, I foster loyalty and create a world-class experience
- Utilizing digital tools effectively, I showcase our expanding coverage and cutting-edge services
- Equipped with comprehensive training, I stay informed about industry innovations and collaborate across channels to ensure a seamless customer experience
- My proactive approach includes identifying business leads and supporting team initiatives, while fostering an inclusive environment that values diversity and teamwork.
Education
High School Diploma -
Skills
- Strategic Partnership
- Strategic Planning
- Operations Oversight
- Process Improvement
- Hiring and Onboarding
- Market Trend Awareness
- Operational Efficiency
- Retail Objectives
- Retail Effectiveness
- Coaching and Mentoring
- Customer Engagement Strategies
- Sales Program Coordination
Accomplishments
- Achieved Increased Market Share through effectively helping with Community Engagement.
- Helped with Hometown Grant process to award the city of Wapakoneta, OH $50,000 in funding for all accessible playground.
- Performed in Top 20% of the company YTD
- Performed in Top 5% of company in Q2 of 2023
Certification
L.E.A.D. Mentor 2023
Winners Circle Winner Multiple Quarters
Timeline
Retail Store Manager NEW STORE OPENING - T-Mobile
12.2022 - Current
Retail Store Manager - T-Mobile
06.2021 - 12.2022
Customer Loyalty Lead - T-Mobile
03.2021 - 06.2021
Retail Associate Manager - T-Mobile
01.2021 - 03.2021
Retail Integration Specialist - T-Mobile
08.2020 - 01.2021
- Mobile Expert, T-Mobile
10.2018 - 08.2020
Teays Valley High School - High School Diploma,
Ohio Christian University - ,
L.E.A.D. Mentor 2023
Winners Circle Winner Multiple Quarters
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