Daniel Eichelberger
Greenville,SC
Summary
Qualified IT professional with 4+ years of experience as a ServiceNow developer and administrator. Configured applications utilizing ServiceNow tools in ITIL management. Deep understanding of functional and technical knowledge of the ServiceNow platform. Strength in delivering large scale Implementations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ServiceNow System Administrator
Onyx Estates
09.2020 - Current
- Involved in analysis of end user requirements and business rules based on given documentation and worked closely with tech leads and business analysts in understanding the current ServiceNow systems
- Developed solutions in the ServiceNow platform that are ITIL V3 compliant and defined business solutions for ITIL users
- Designed and Implemented new functionality using UI policies and Data policies
- Worked with business analyst to create and modify service catalog and request workflow designs
- Analyzed score cards and CSM tables to forecast production and help mitigate recurring incidents
- Implemented change management from scratch along with CMDB configuration changes along with customizing and creating new forms and analyzing the CMDB health Dashboard to recommend and implement best practices
- Working knowledge on ServiceNow discovery tools and service watch (KCS) plug ins.
ServiceNow Administrator/Developer
Quality Electrical Contractors
02.2019 - 09.2020
- Configuration of email notifications and alerts to notify users about specific activities in the system
- Responsible for access control, security, minor enhancements such as form or workflow editing responsible for gathering requirements and customizing business service catalogs for AIG organization from scratch
- Created and maintained foundation, data, user accounts, rules, approvers, support groups, sites, production, categorizations and templates involved in providing the design solution, technical methodologies and process solution to meet the customer requirements.
ServiceNow System Administrator
Guitar Center
12.2018 - 02.2019
- Designed, developed, and Implemented solutions on internally based ServiceNow platform
- Lead and participated in daily scrum meetings; planned, reviewed and retrospectively guided junior developers in best practices
- Communicated with project manager on a frequent basis
- Identified tasks and issues that may have an impact on project delivery and scheduling
- Provided realistic tasks and cost estimates based on requirements
- Implement and innovate ServiceNow solutions
- Configured and maintained systems built according to established governance ensuring consistency.
Education
Bachelor of Fine Arts (B.F.A.) - Music -
Anderson University
Anderson, SC12.2018
Associate's Degree - Computer Science -
Anderson University
Anderson, SC12.2018
Skills
- ITIL
- Project Management Tools (JIRA, Asana, Trello)
- HTML
- ServiceNow
- User Interface Design
- Change Management
Certification
- ServiceNow Administrator
- ITIL Foundation v3 Certification
- CompTIA Security+
Timeline
ServiceNow System Administrator
Onyx Estates
09.2020 - Current
ServiceNow Administrator/Developer
Quality Electrical Contractors
02.2019 - 09.2020
ServiceNow System Administrator
Guitar Center
12.2018 - 02.2019
Bachelor of Fine Arts (B.F.A.) - Music -
Anderson University
Associate's Degree - Computer Science -
Anderson University
- ServiceNow Administrator
- ITIL Foundation v3 Certification
- CompTIA Security+
Similar Profiles
Hubert MartinezHubert Martinez
Administrative Manager at Onyx Estates LLCAdministrative Manager at Onyx Estates LLC
Richard ClarkRichard Clark
Systems Engineer/Incident Response Analyst at Onyx Technological Enterprises, LLCSystems Engineer/Incident Response Analyst at Onyx Technological Enterprises, LLC
Elissa KhouryElissa Khoury
Concierge at Onyx on firstConcierge at Onyx on first