Daniel Eichler
deichler434@gmail.com
Summary
Dynamic Fixed Operations Director at Matthews Auto Group with a proven track record in operational efficiency and customer service management. Enhanced profitability through innovative technology solutions and comprehensive budgeting. Recognized for boosting staff loyalty and reducing turnover, while actively improving team performance and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Fixed Operations Director
Matthews Auto Group
12.2018 - 03.2025
- Managed team of service advisors, technicians, and support staff for optimal performance in daily operations.
- Implemented inventory control systems to maintain adequate stock levels while reducing carrying costs.
- Maximized revenue potential by actively identifying up-sell opportunities during routine vehicle inspections.
- Checked employee and resource utilization for each department.
- Introduced new technology solutions into daily workflows, enhancing overall operational effectiveness.
- Developed comprehensive budgets and financial forecasts for fixed operations, ensuring fiscal responsibility and profitability.
- Boosted staff loyalty and reduced turnover with introduction of innovative programs.
- Spearheaded marketing initiatives to increase customer awareness of dealership services and promotions.
- Ensured smooth operations on a daily basis.
Store Manager
Mavis Discount Tire
03.2015 - 12.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Monro Muffler Brake & Service
05.2009 - 03.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Associate of Science - Automotive Technology
Morrisville State College
Morrisville, NY05-2009
Skills
- Goal Development
- Customer Service Management
- Operational efficiency
- Maintaining compliance
- Improving operations
- Staff training and development
- Scheduling and coordination
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
employee of the month out of 1200 employees
Was nominated for Employee of the Month by co-workers after only being employed by Matthews for a year.
Timeline
Fixed Operations Director
Matthews Auto Group
12.2018 - 03.2025
Store Manager
Mavis Discount Tire
03.2015 - 12.2018
Store Manager
Monro Muffler Brake & Service
05.2009 - 03.2015
Associate of Science - Automotive Technology
Morrisville State College
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