Daniel Elliott
Avon,IN
Summary
Dedicated professional with more than twelve years' experience in customer service and program management. Proven expertise in leading and supervising, establishing data-driven plans to set and achieve strategic priorities, drive revenue growth, and execute the organization's mission. Skilled in setting ambitious goals for personal and team accomplishments; tenaciously work to meet or exceed goals. Adept in managing staff in a manner that supports a productive, professionally competent work force in an environment respectful of personal well-being and cultural diversity.
Overview
14
14
years of professional experience
Work History
Resource Teacher
Brownsburg Community School Corporation
Brownsburg, IN
10.2023 - Current
- Created classroom environment conducive to learning and appropriate to student maturity and interests.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
- Developed and implemented individualized educational plans for students with learning disabilities.
- Conducted assessments to identify student strengths, weaknesses, and areas of need.
- Collaborated with classroom teachers to ensure consistency in instruction and curriculum implementation.
- Instructed small groups of students in reading, writing, and math
- Created lessons that incorporated differentiated instruction techniques to meet the needs of diverse learners.
- Monitored student progress and provided feedback on assignments and assessments.
- Engaged in professional development activities to stay current on best practices in special education teaching.
- Ensured compliance with state and federal regulations related to special education services.
- Maintained accurate records of student attendance, behavior incidents, and other relevant data points.
- Utilized technology-based tools to supplement traditional instructional methods.
- Implemented behavior management strategies such as positive reinforcement.
- Consulted with specialists including speech therapists, occupational therapists, psychologists, and counselors.
- Participated in team meetings focused on creating a safe learning environment for all students.
- Fostered an environment of respect within the classroom while managing challenging behaviors.
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
Youth and Adult Survivorship Programs Manager
Little Red Door Cancer Agency
Indianapolis, IN
06.2022 - 10.2023
- Schedule and implement monthly survivorship and youth services activities
- Develop and maintain contractual partnerships that maximize the survivorship and pediatric services Little Red Door provides to clients while maximizing the number of clients served
- Plan and coordinate all efforts for Camp Little Red Door and Camp in the City, including partnering with pediatric hospitals, Bradford Woods Camp, volunteers, staff, etc.
- Plan, develop and maintain robust and diverse programming for Door to Wellness
- Track all pediatric client families and adult Door to Wellness programming attendance in Salesforce
- Track and coordinate supplies for events and programs
- Oversee boutique, massage therapy, medical supplies and any other goods and services related to the office front services
- Regular outreach to families with children diagnosed with cancer or families/adults in survivorship
- Develop and update educational materials for clients
- Collaborate with the Marketing Manager to develop a communication plan to effectively promote and advertise Little Red Door Youth Program activities, including Camp Little Red Door, and Little Red Door Survivorship programming within Door to Wellness
- Attend community events and meetings that are strategic for providing outreach about Little Red Door’s youth and survivorship programming
- Support CST to provide cancer support services such as transportation assistance, nutrition assistance, medical supplies, and emotional support for area clients
- Increased Door to Wellness services from 566 programs attended YTD 2022 to 1,195 programs attended YTD 2023
- Increased new adult clients served from 38 YTD 2022 to 115 YTD 2023
- Increased pediatric meals served from 48 YTD 2022 to 408 YTD 2023
- Increased pediatric transportation from 68 YTD 2022 to 324 YTD 2023
- Assisted in the shipment of 1,118 care packages in 2022
Customer Service and Adoptions Manager
IndyHumane
Indianapolis, IN
03.2019 - 06.2022
- Manage and mentor team of 6
- Establish positive rapport with customers, managers, and customer service team members to maintain a positive and successful work environment
- Manage all aspects of adoptions, dog park, and retail sales
- Assist staff with resolving complex customer issues
- Interview, hire, and train new CSRs
- Evaluate employee job performance and encourage team growth
- Submit monthly financial reports to Chief Financial Officer
- Enhance customer service procedures and policies to improve customer satisfaction and department efficiency
- Work closely with the Director of Shelter Operations to develop customer service improvement initiatives
- Support operational improvements and resolution of problems to deliver top-notch customer service
- Create, implement, and monitor projects and activities in collaboration with the Director of Shelter Operations for yearly summer youth camps
- Develop and implement revised customer service plan at onset of Covid-19 as to not halt services that directly affected my department
- Increased adoption numbers from 3,448 in 2018 to 3,814 in 2019
- Increased Shelter Contributions from $13,161 in 2018 $14,668 in 2019 and from $5.704 in 2020 to $7,328 in 2021
- Increased Dog Park Revenue from $11,355 in 2018 to $11,490 in 2019 and from $3,970 in 2020 to $5,110 in 2021
- Increased Retail Revenue from $22,845 to $39,199 from 2018 to 2021
Customer Service Lead
IndyHumane
Indianapolis, IN
04.2018 - 03.2019
- Assisted and supervised the customer service team in collaboration with the customer service manager to enhance overall team success
- Coached, trained, and motivated new customer service representatives to boost performance and enhance job knowledge
- Implemented company processes to effectively resolve customer service issues
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Returned inbound calls and emails daily and directed to individuals within the organization as needed
- Communicated effectively with guests to establish positive rapport to provide an excellent guest experience
- Reviewed all adoption paperwork with potential adopters, including conducting adoption interviews with potential adopters to ensure appropriate placement of animals.
- Ensured accuracy and completeness of adoption paperwork and money handling
- Answering questions and educating patrons on our shelter policies, procedures, programs, and laws and ordinances related to spay/neuter, microchips, and preventative care
- Promoted sale of retail merchandise, dog park memberships, and actively soliciting donations
Banquet and Fine Dining Server
Cunningham Restaurant Group
Indianapolis, IN
10.2015 - 04.2018
- Trained new employees to perform duties by showing how to appropriately gauge a guest's needs to provide bespoke customer service
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours
- Maintained polite and professional demeanor with guests to ensure guest satisfaction
Lead Server
Weber Grill Restaurants
Indianapolis, IN
06.2010 - 07.2015
- Leveraged proper serving etiquette to promote inviting dining atmosphere
- Completed opening and closing checklists to facilitate smooth restaurant operations
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Delivered high-quality service to promote customer satisfaction
- Trained and acclimated new servers to restaurant's culture and operations
- Supervised serving staff to drive elevated level of hospitality and food excellence
Education
Bachelor of Science - Radiation Therapy
Indiana University - Purdue University Indianapolis
Indianapolis, IN05.2016
Skills
- Customer Service
- Team Management
- Employee Training
- Departmental Strategy
- Program Management
- Budgeting and Metrics
- Classroom Management
- Classroom and Activity Supervision
Volunteer Work and Awards
- Volunteer, End Lung Cancer Now Survivor Celebration 2023
- Volunteer, Rise for Riley 2022
- Volunteer, Cancer Survivor Day 2022
- Volunteer, PurpleStride PanCAN 2014-2016
- Chair, Indy Pet Pride 2022
- USA Today/IndyStar Best Place to Adopt a Pet 2020
- USA Today/IndyStar Best Place to Adopt a Pet 2021
- USA Today/IndyStar Best Place to Adopt a Pet 2022
Timeline
Resource Teacher
Brownsburg Community School Corporation
10.2023 - Current
Youth and Adult Survivorship Programs Manager
Little Red Door Cancer Agency
06.2022 - 10.2023
Customer Service and Adoptions Manager
IndyHumane
03.2019 - 06.2022
Customer Service Lead
IndyHumane
04.2018 - 03.2019
Banquet and Fine Dining Server
Cunningham Restaurant Group
10.2015 - 04.2018
Lead Server
Weber Grill Restaurants
06.2010 - 07.2015
Bachelor of Science - Radiation Therapy
Indiana University - Purdue University Indianapolis
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