Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Encinias

Albuquerque,NM

Summary

Dynamic hospitality professional with extensive experience at Marriott Hotel, excelling in guest relations and problem-solving. Proven track record of enhancing customer loyalty through exceptional service and effective cash handling. Skilled in reservation systems and time management, consistently delivering seamless experiences that drive repeat business and positive feedback.

Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in different environment.

Offering customer-focused approach and genuine willingness to learn and grow in dynamic environment. Brings solid foundation in communication and organization, easily adapting to new information and procedures. Ready to use and develop problem-solving and multitasking skills.

Overview

1
1
year of professional experience

Work History

Marriott Front Desk Agent

Marriot Hotel
10.2024 - 05.2025
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.

Lot Attendant

Galles Chevrolet
09.2024 - 03.2025
  • Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
  • Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
  • Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
  • Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
  • Contributed to a professional atmosphere through courteous communication with customers, staff, and vendors.
  • Followed safety protocols for personal, guest and automobile safety.
  • Adjusted vehicle placement on the lot based on seasonal promotions or special events, maximizing visibility and accessibility for potential buyers.

Education

No Degree - Accounting

University New Mexico
Albuquerque, NM
05-2028

High School Diploma -

Sandia High School
Albuquerque, NM
05-2024

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Time management
  • Hospitality services
  • Credit and cash payments
  • Guest relations
  • Hospitality service expertise
  • Reservation systems

Timeline

Marriott Front Desk Agent

Marriot Hotel
10.2024 - 05.2025

Lot Attendant

Galles Chevrolet
09.2024 - 03.2025

No Degree - Accounting

University New Mexico

High School Diploma -

Sandia High School