Daniel Endsley
San Marcos,TX
Summary
Seeking a Customer Service or Tech Support role with 13 years of experience in maintenance supervision, property management assistance, and delivery services. Skilled in overseeing operations, coordinating vendors, and providing timely customer service. Proficient in system data entry and troubleshooting, ensuring smooth workflow and client satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Freedomcare/NexRep
05.2024 - Current
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained and managed customer files and databases.
Warehouse Worker
Sportsman's Connection
08.2023 - 04.2024
- Ensure seamless operation of various production stations to maintain consistent workflow
- Execute loading and unloading of laser cutting machines, adhering to safety protocols
- Prepare products for shipment through detailed sanding and precise gluing processes, guaranteeing quality standards.
- Consistently lifted materials weighing as much as 75 pounds.
Maintenance Worker
New Braunfels Escapes
08.2022 - 05.2023
- Conducted thorough inspections of building exteriors to maintain property standards and identify necessary repairs
- Performed routine maintenance tasks, including repairing plumbing fixtures and replacing air conditioning filters, ensuring operational efficiency and property upkeep.
Amazon Delivery Driver
Xpectmoore Delivery LLC
07.2020 - 01.2022
- Efficiently managed the loading and unloading of delivery vehicles to ensure the secure transport of packages
- Consistently achieved timely delivery of parcels, adhering to route schedules and customer expectations.
- Operated light and heavy trucks to deliver loads as far as 45 miles from home location.
Dominos Delivery Driver
Domino's
06.2016 - 04.2019
- Efficiently navigated local routes to deliver customer orders in a timely manner while maintaining Domino's high standards of customer service and food safety protocols.
Property Manager Assistant
Endways Property Management, Inc.
01.2008 - 12.2015
- Managed financial records by accurately reconciling bank accounts, ensuring fiscal responsibility and transparency
- Enhanced tenant and owner relations through prompt communication and efficient resolution of inquiries, including phone calls and delivery of notices.
Maintenance Supervisor
Endways Property Management, Inc.
01.2008 - 12.2015
- Managed comprehensive maintenance tasks by ensuring vendor assignments aligned with operational needs and project specifications
- Liaised with property owners to communicate project scopes, repair requirements, and timelines, facilitating transparency and satisfaction
- Streamlined vendor selection process through effective interviewing and hiring, contributing to a robust network of quality service providers.
- Analyzed and identified equipment failure root causes and initiated correction actions.
Education
High School Diploma -
Jack C. Hays High School
Kyle, TX05.2007
Skills
- Computer Skills (7 Years)
- People Skills (7 Years)
- Time Management Skills (7 Years)
- Property Management
- Maintenance
- Property Leasing
- Accounts Payable
- Office Management
- Driving
- Delivery Driver Experience
- Accounts Receivable
- Load & Unload
- Bookkeeping
- Fair Housing Regulations
- General Ledger Accounting
- General Ledger Reconciliation
- Account Reconciliation
- Bank Reconciliation
- Interviewing
- Financial Report Writing
- Financial Statement Preparation
- Financial Analysis
- Payroll
- Customer Service
- First Call resolution
- Appointment Scheduling
- Data Entry
Certification
- DOT Medical Card, None
- Driver's License, None
Timeline
Customer Care Representative
Freedomcare/NexRep
05.2024 - Current
Warehouse Worker
Sportsman's Connection
08.2023 - 04.2024
Maintenance Worker
New Braunfels Escapes
08.2022 - 05.2023
Amazon Delivery Driver
Xpectmoore Delivery LLC
07.2020 - 01.2022
Dominos Delivery Driver
Domino's
06.2016 - 04.2019
Property Manager Assistant
Endways Property Management, Inc.
01.2008 - 12.2015
Maintenance Supervisor
Endways Property Management, Inc.
01.2008 - 12.2015
High School Diploma -
Jack C. Hays High School