Daniel Engstrom
Moorhead,MN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Service Manager
North Central Utility
08.2019 - Current
- Met with customers to discuss service needs and offer available solutions.
- Monitored team performance, adhered to service level agreements and provided detailed job training.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Analyzed service reports to identify areas of improvement.
- Maintained records of service transactions and customer feedback for future reference.
- Monitored service staff performance and provided feedback for improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Resolved customer complaints in professional and timely manner.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Service Technician
Northwest Truck And Trailer
02.2013 - 08.2019
- Fabricated parts and welded connections.
- Repaired and installed bodywork such as panels and nose rails.
- Ran diagnostic procedures for electrical issues.
- Troubleshot problems and implemented solutions to fix issues with brakes.
- Documented all actions in computer system.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Conducted full operational compliance inspections before releasing vehicles for use.
- Determined cost-effective solutions to mechanical issues, saving company money.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
- Diagnosed mechanical problems for repair or replacement.
- Followed factory and dealership standards to accurately perform repairs according to work order.
- Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
- Performed preventive maintenance , preventing malfunctions.
- Used specialized tools and equipment to diagnose and repair issues .
Trailer Mechanic
Johnson Trailer Sales
01.2011 - 08.2013
- Troubleshot problems and implemented solutions to fix issues with brakes.
- Repaired and installed bodywork such as panels and nose rails.
- Fabricated parts and welded connections.
- Documented all actions in computer system.
- Ordered new parts for broken belts, hoses and filters, resupplying inventory.
Machinist
Federal Machine Inc
01.2008 - 08.2011
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Completed projects on time and under budget and maintained equipment and tools.
- Studied daily work instruction, sketches, drawings, blueprints, and manuals to determine dimensions and tolerances accurately.
- Manually set up machinery, lathes, and grinders.
- Used CNC and manual equipment to perform both initial and final machining.
- Monitored equipment to detect and report malfunctions and prevent accidents.
- Read and interpreted blueprints, technical drawings and schematics to determine parts dimensions.
- Inspected completed parts to verify compliance with specifications and quality standards.
- Adjusted machines to increase productivity for runs.
- Lubricated parts and performed minor and preventive maintenance to improve machine function and increase lifespan.
- Utilized micrometers and calipers to measure and verify precise tolerances.
- Operated drill presses, lathes and milling machines to produce required parts.
- Devised and implemented process improvements to enhance production.
Education
GED -
Burdick Job Corps
Minot, ND03.2010
Skills
- Estimating and Quoting
- Employee Training and Development
- Staff Supervision
- Schedule Management
- Service Quality Management
- Goal Setting
- Policy and Procedure Enforcement
- Workplace Safety
- Work Planning and Prioritization
- Service Documentation
- Customer Service
- Service and Parts Teams Management
- Mechanical Diagnostics
- Problem-Solving
- Outgoing and Energetic
- Employee Relations
- Time Management
- Maintenance Planning
- Team Leadership
- Employee Supervision
Timeline
Service Manager
North Central Utility
08.2019 - Current
Service Technician
Northwest Truck And Trailer
02.2013 - 08.2019
Trailer Mechanic
Johnson Trailer Sales
01.2011 - 08.2013
Machinist
Federal Machine Inc
01.2008 - 08.2011
GED -
Burdick Job Corps
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