DANIEL ERMIS
Dallas,TX
Summary
Professional in client relationship management with track record of enhancing customer satisfaction. Skilled in strategic planning and execution, resulting in improved customer engagement and loyalty. Reliable team collaborator, known for adapting to dynamic environments and achieving consistent results.
Overview
16
16
years of professional experience
Work History
Customer Success Manager
Custom Ink
08.2025 - 12.2025
- Proactively managed a diverse portfolio of corporate accounts totaling $1.3 Million book of business driving retention and repeat business through consultative relationship management.
- Acted as the primary liaison between sales, production, and operations to ensure 100% accuracy in contract execution and client satisfaction.
- Maintained rigorous CRM standards to track client communication logs and follow-up tasks, ensuring no revenue opportunities are missed, and tallying 85% repeat customer sales and retention.
- REMOTE
Local Community Manager (Operations & Engagement)
Custom Ink
07.2024 - 08.2025
- Fielded and qualified high-volume customer inquiries, strategically routing requests to maximize conversion and acquisition.
- Coordinated site logistics and local events to increase brand visibility within the Dallas market.
- Operational Excellence: Managed reporting and operational readiness for a high-volume location, ensuring brand-aligned service delivery
Showroom Manager
Custom Ink
02.2023 - 07.2024
- Oversaw daily sales activity, implementing reporting and tracking workflows that reduced service delays and improved coordination.
- Trained and led a team to deliver 'brand-aligned' service, for branded gear, apparel, and hardgoods across Small, Medium & Large Businesses, Schools and Districts mirroring Kimpton’s focus on personalized experiences
- Achieved 105% Sales to Plan in first year West Village (Dallas) Showroom was opened.
Store Representative
Custom Ink
02.2021 - 02.2023
- Delivered consultative customer service, qualifying needs and guiding clients through solutions.
- Supported order processing, account coordination, and production timelines.
- Maintained high customer satisfaction while managing multiple concurrent inquiries.
Production Associate
Custom Ink
03.2020 - 02.2021
- Supported high-volume production, quality control, and order fulfillment.
- Collaborated cross-functionally to meet daily deadlines and service commitments
Engineer
Atlantis Casino Resort Spa
11.2018 - 03.2020
- Supported hotel operations by maintaining guest-facing systems across a large resort property.
- Coordinated urgent requests with operational teams while maintaining service standards.
- Performed routine and preventative maintenance on all casino level, spa, elevator and mechanical rooms, rooftops, and among property to ensure daily function and operation of part and equipment for guests and hotel operations.
General Maintenance Engineer
Kimpton Hotels & Restaurants
01.2015 - 03.2017
- Developed a fundamental understanding of Kimpton’s service standards and boutique hotel operations.
- Stakeholder Collaboration: Partnered closely with Front-of-House and Management teams to minimize guest impact and ensure operational excellence.
- Supported hotel operations and guest satisfaction through preventative maintenance and rapid response.
- Worked closely with front-of-house and management teams to minimize guest impact
Assistant Project Manager
Bartlett Cocke General Contractors
05.2014 - 09.2015
- Coordinated project schedules and resources to optimize workflow efficiency.
- Developed and maintained project documentation, ensuring accuracy and compliance with standards.
- Assisted in stakeholder communication, facilitating updates and addressing inquiries promptly.
- Monitored project progress, identifying risks and implementing mitigation strategies effectively.
- Led cross-functional teams in executing project deliverables on time and within scope.
Missile and Space Facilities Apprentice
United States Air Force
05.2010 - 05.2014
- Assisted in daily operations to ensure efficient workflow and adherence to safety protocols.
- Collaborated with team members to streamline processes and enhance productivity across departments.
- Operated machinery and equipment, maintaining high standards of quality and cleanliness.
- Trained new apprentices on operational procedures and best practices for safety compliance.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
Education
Master of Public Administration -
Grand Canyon University
Bachelor of Arts - Communication Studies
Grand Canyon University
Skills
- Customer account management
- Customer relationship building
- Customer retention
- Client relations
- CRM software
- Account management
- Customer relations
- Customer advocacy
- Strategic planning
- Customer needs assessment
- Revenue growth
- Customer service
- Key accounts development
- Strategic communications
- Stakeholder management
- Research and due diligence
- Negotiation
- Sales proficiency
- Inter-department collaboration
- Pipeline development
- Business development
- Schedule management
- Sales management
- Team building
- Customer onboarding
- Cross-functional coordination
- Teamwork and collaboration
- Interpersonal communication
- Process improvement
- Work Planning and Prioritization
- Multitasking Abilities
- Team leadership
- Time management
- Problem-solving
- Excellent communication
ADDITIONAL EXPERIENCE
- Assistant Project Manager | Bartlett Cocke General Contractors: Coordinated documentation, schedules, and communication for commercial construction projects.
- Senior Airman | United States Air Force: Supported mission-critical facilities under strict compliance and documentation standards for ICBM Missile systems.
Timeline
Customer Success Manager
Custom Ink
08.2025 - 12.2025
Local Community Manager (Operations & Engagement)
Custom Ink
07.2024 - 08.2025
Showroom Manager
Custom Ink
02.2023 - 07.2024
Store Representative
Custom Ink
02.2021 - 02.2023
Production Associate
Custom Ink
03.2020 - 02.2021
Engineer
Atlantis Casino Resort Spa
11.2018 - 03.2020
General Maintenance Engineer
Kimpton Hotels & Restaurants
01.2015 - 03.2017
Assistant Project Manager
Bartlett Cocke General Contractors
05.2014 - 09.2015
Missile and Space Facilities Apprentice
United States Air Force
05.2010 - 05.2014
Bachelor of Arts - Communication Studies
Grand Canyon University
Master of Public Administration -
Grand Canyon University