Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Escalante

Redlands,CA

Summary

Dynamic Service Technician with expertise in installation and repair at International Game Technology. Proven track record in enhancing customer satisfaction through effective troubleshooting and preventive maintenance. Strong analytical thinking and attention to detail led to reduced equipment downtime and optimized performance. Committed to delivering exceptional service quality in high-pressure environments.

Overview

37
37
years of professional experience

Work History

Inventory Controller

Patrick Industries
01.2020 - 10.2024
  • Completed physical inventory counts each month.
  • Completed daily cycle counts to maintain accuracy of records.
  • Conducted periodic cycle counts to maintain up-to-date information on available stock quantities, ensuring optimal order fulfillment rates.
  • Collaborated with cross-functional teams to improve overall supply chain performance, resulting in better customer satisfaction.
  • Performed root cause analysis of discrepancies between physical inventory counts and system records, taking corrective actions where necessary.
  • Optimized storage capacity utilization by reorganizing warehouse layouts according to product size, weight, and demand patterns.
  • Performed data entry and completed proper paperwork.
  • Conducted research to address shipping errors and packaging mistakes.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.

Service Technician

International Game Technology
08.2004 - 08.2014
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Analyzed devices to detect issues with functionality.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
  • Ensured optimal operation of machinery by conducting regular maintenance checks and repairs, significantly reducing downtime.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Worked with diverse types of weather and ground conditions.

Material Handler

Fleetwood Motor Homes
03.1996 - 08.2004
  • Transported inventory items to appropriate locations.
  • Prepared items for shipping.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Prevented product damage by carefully loading and unloading materials using appropriate equipment.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
  • Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Expedited order fulfillment by accurately picking, packing, and shipping products to customers.

Avionics Technician

US Army
08.1987 - 08.1995
  • Contributed to team efforts by collaborating with other technicians for complex repairs and installations.
  • Assisted in the training of junior technicians, sharing knowledge and expertise to enhance overall team performance.
  • Expedited fault identification processes using detailed schematics and wiring diagrams for effective troubleshooting methods.
  • Reduced downtime for aircraft by completing avionics repairs in a timely manner without compromising quality or safety standards.
  • Maintained accurate records of work performed, ensuring traceability in accordance with industry standards.
  • Utilized testing equipment such as oscilloscopes, ammeters and ohmmeters.

Education

Associate In Electronics Engineering Technology -

ITT Technical Institute
San Bernardino, CA

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Work with minimal supervision
  • Valid Driver's license
  • Punctual and reliable
  • Troubleshooting skills
  • Flexible and adaptable
  • Documentation and reporting
  • Heavy lifting
  • Analytical thinking
  • Inventory management
  • Operating test equipment
  • Field service management
  • Verbal and written communication
  • Hand tools
  • Inventory control
  • Equipment maintenance
  • Service call response
  • Expertise in installations
  • Service ticket accuracy
  • Time management

Timeline

Inventory Controller

Patrick Industries
01.2020 - 10.2024

Service Technician

International Game Technology
08.2004 - 08.2014

Material Handler

Fleetwood Motor Homes
03.1996 - 08.2004

Avionics Technician

US Army
08.1987 - 08.1995

Associate In Electronics Engineering Technology -

ITT Technical Institute

Similar Profiles

CREATE PROFILE