Daniel Escamilla
Daytona Beach,FL
Summary
To excel in a position while being an asset to my employer Personable and dedicated Customer Service Representative with extensive experience in automotive industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
41
41
years of professional experience
Work History
Service Writer/Advisor
Tire Kingdom
New Smyrna Beach, FL
11.2018 - Current
- Write customer orders, sell what the customer needs for their auto
- Open and close location as needed.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Promoted add-on services to increase department revenue, increasing bills 15% on average.
- Oversaw warranty counseling process to manage expense controls.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Processed payments for completed services using cash register or point-of-sale systems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Verified that all required safety checks had been performed on vehicles before release to customers.
- Conferred with customers to understand service needs and write up accurate orders.
- Developed relationships with local auto parts suppliers in order to secure discounts on parts purchases.
- Ensured all safety regulations were followed while working in the shop environment.
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
Service Manager
American Auto
New Smyrna Beach, FL
04.2017 - 10.2018
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Produced thorough, accurate and timely reports of project activities.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Created employee work schedules to keep shifts properly staffed.
- Guided department employees on changes from management.
- Motivated and supported employees to maintain low turnover.
- Resolved customer inquiries and complaints requiring management-level escalation.
Sales Associate
Gander Mountain
Canton, OH
06.2005 - 04.2017
- Work the firearms department
- Sales Associate
- Developed trusting relationships with customers by making personal connections.
- Recommended, selected and located merchandise based on customer desires.
- Increased purchase amounts by cross-selling with similar products.
- Placed special orders or called other stores to find desired items.
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
- Collected payments and provided accurate change.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Conducted background checks for firearm purchases in accordance with state law.
- Educated customers on the use and care of their newly purchased firearm products.
- Described merchandise and explained use, operation and care.
- Demonstrated proper gun handling techniques to customers during instruction sessions.
Prep Cook
Darden Restaurants
Orlando, FL
05.2004 - 01.2011
- Was a CA
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Organized walk-in coolers and freezers according to established guidelines.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Grilled and deep fried various foods from meats to potatoes.
- Cooked meats, fish, poultry or other foods using various methods such as baking, frying or grilling.
- Monitored freshness of food products to help reduce spoilage.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Stocked kitchen with necessary supplies, including food items and utensils.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Checked freshness of food and ingredients prior to use.
- Monitored temperatures of prepared food and cold-storage areas.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Kept the kitchen area clean at all times during shifts.
Furnace Operator
MK Morse Co
Canton, OH
03.1996 - 05.2004
- Followed established procedures for shutting down furnaces at end of shift or during emergency situations.
- Operated hoisting equipment to move heavy materials into the furnace area.
- Maintained compliance with established company standards, safety procedures, and regulatory requirements.
- Drove forklift, front-end loader and hoists to move materials and ladles of molten metal.
- Monitored furnace temperature and gas flow for optimal performance levels.
- Adjusted furnace settings to meet production requirements.
- Communicated with supervisors regarding any issues or problems encountered while operating the furnace.
- Set flows, temperatures and belt speeds for efficient, high-quality production.
- Measured temperatures inside furnaces using thermocouples or pyrometers.
- Kept operations in full compliance with quality, environmental, health and safety procedures for protection of workers and general public.
- Conducted regular inspections of machinery and tools used in the operation of furnaces.
- Documented daily readings from pressure gauges, control panels.
- Loaded raw materials into furnaces using cranes, hoists, or other lifting devices.
- Handled tasks such as racking parts, unloading furnaces, and programming furnace operations with consistent expertise and attention to detail.
Store Manager
Firestone Ted Wiens/Corp
Las Vegas, NV
06.1983 - 02.1998
- Write service orders
- Consulate with customers on repairs
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
- Updated POS system with new products and promotional offers.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Developed relationships with suppliers to negotiate better prices.
- Maintained accurate records of employee performance reviews.
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed daily banking activities such as deposits and withdrawals.
Education
Diploma -
Lakewood High School
01.1982
Skills
- No
- Management Experience (10 years)
- Retail Sales (10 years)
- Tire Service
- Sales Experience (10 years)
- Retail Management (10 years)
- Auto Service Management (10 years)
- Sales
- Customer service
- Customer relationship management
- Store management
- Team management
- Culinary experience
- Restaurant experience
- Kronos
- Warranty Processing
- Schedules Coordination
- Estimating
- Estimating Costs
- Order Preparation
- Product and Service Knowledge
- Technical Knowledge
- Communicating With Clients
- Customer Service
- Work Order Processing
- Customer Service Expertise
- Invoice Verification
- Appointment Scheduling
Personal Information
Title: Service manager
Timeline
Service Writer/Advisor
Tire Kingdom
11.2018 - Current
Service Manager
American Auto
04.2017 - 10.2018
Sales Associate
Gander Mountain
06.2005 - 04.2017
Prep Cook
Darden Restaurants
05.2004 - 01.2011
Furnace Operator
MK Morse Co
03.1996 - 05.2004
Store Manager
Firestone Ted Wiens/Corp
06.1983 - 02.1998
Diploma -
Lakewood High School