Outstanding interpersonal and communication skills
Hardworking and energetic manager; adapts to changing environments and schedules
Personable with a positive attitude; interfaces well with team members and clients
Overview
14
14
years of professional experience
Work History
Field Manager
Ally Building Solutions
07.2022 - Current
Manage, schedule and process payments of multiple projects including flooring, cabinets, countertop, blinds and specialties.
Act as a liaison between our customers and internal teams.
Perform onsite inspections for quality control prior to installation and communicate progress to Project Coordinators, Department Managers and Builder partners.
Identify issues such as conflicting measurements, delays, emergencies, etc. and provide solutions, changes and / or corrections.
Follow up to ensure completion, and that issues are resolved in a timely manner.
Manage customer experience throughout the construction process through close of house
Ensures all work is being done in a safe manner and enforce safety standards and laws within position’s scope of authority.
Validate schedule progression and adherence.
Ensure trade partner is completed on time and within defined standards for quality.
Coordinate and scheduled field personnel to cover operations throughout assigned regional area.
Facilitate field operations through supervision and direction of field personnel.
Collaborate with multiple departments to meet operational deadlines.
Established team priorities, maintained schedules and monitored performance.
Assist in resolving issues/conflicts related to daily construction activities
Provide outstanding level of customer service at all times.
Flooring Installer
Redi Carpet
11.2017 - 07.2022
Recorded measurements and devised plans to match installation specifications.
Installed sheeting on floor surfaces by applying adhesive and rolling with roller tool to form smoothest finish.
Maintained excellent communication, cleanliness and safety standards on work sites and projects, boosting customer satisfaction ratings 100%.
Operated blowtorch to heat or soften floor covering materials to fit floor coverings around irregular surfaces and patch cracks.
Removed existing flooring to prepare a level floor surfaces for new flooring. Worked with speed, accuracy and safety to complete residential, commercial and institutional jobs.
Trained employees to meet quality and efficiency standards for each project.
Evaluated and analyzed work area and effectively planned flooring layout for project
Installation Manager
Redi Carpet Inc.
08.2016 - 07.2017
Created installers schedules.
Delegated work to staff, setting priorities and goals.
Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Supervised daily operations, including employee performance, preventive maintenance and safety.
Estimated materials, tools and employees necessary for successful project completion.
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Investigated and resolved customer complaints to foster satisfaction.
Sub Contractor
House Of Floors Inc
11.2010 - 07.2016
Installed sheeting on floor surfaces by applying adhesive and rolling with roller tool to form smoothest finish.
Swept, scraped and chipped dirt and irregularities from base surfaces and filled cracks with cement and putty to form smooth foundation.
Spread adhesive cement over floor to prevent board joint wearing.
Maintained excellent communication, cleanliness and safety standards on work sites and projects, boosting customer satisfaction ratings 100%.
Removed existing flooring to prepare and level floor surfaces for new flooring.