Daniel Espinosa
Denver,CO
Summary
Dynamic leader with proven expertise in workforce and operations management, notably at Spartacos LLP. Excelled in strategic planning and staff development, achieving significant sales growth and customer satisfaction. Skilled in CRM and complex problem-solving, adept at fostering robust customer and team relationships. Demonstrated ability to exceed performance targets through innovative sales techniques and effective marketing strategies. Ample knowledge in inmigration procedures such as F1 students, J1 and HB1 Visas, and adjustments of status.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Spartacos LLP
05.2024 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
Server
Las Potrancas
10.2023 - 04.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Server
La Fogata
05.2021 - 12.2024
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Sales Manager
SIS Scholarships
06.2020 - 07.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Attended industry events and conventions to expain sales opportunities.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Immigration consultant and English supervisor
EBA languages
Mexico and Colombia
07.2020 - 09.2022
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Provided professional services and support in a dynamic work environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Developed and maintained courteous and effective working relationships.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
Bachelor Of Business - Business Administration And Management
Metropolitan State University of Denver
Denver, COSkills
- Workforce Management
- Business Administration
- Operations Management
- Policy Implementation
- Expense Tracking
- Strategic Planning
- Financial Management
- Staff Development
- Performance Management
- Marketing
- Sales Techniques
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Sales management
Accomplishments
Young entrepreneur award
4.0 GPA in college
Sports awards
Certification
ESL English certification proficiency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Spartacos LLP
05.2024 - Current
Server
Las Potrancas
10.2023 - 04.2024
Server
La Fogata
05.2021 - 12.2024
Immigration consultant and English supervisor
EBA languages
07.2020 - 09.2022
Sales Manager
SIS Scholarships
06.2020 - 07.2022
Bachelor Of Business - Business Administration And Management
Metropolitan State University of Denver
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