Daniel Espinoza
Bluffton,SC
Summary
Smart financial professional applies strong problem-solving and decision-making skills in job tasks. Self-motivated with good understanding of evaluating credit history, financial stability and fraud risks. Diligent individual with strong work ethic.
Overview
8
8
years of professional experience
Work History
Landing Support Specialist
Haig Point
11.2023 - Current
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Managed time effectively by prioritizing tasks based on urgency and importance, maximizing daily productivity levels without compromising quality standards set forth by the company policy guidelines.
- Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
Server
Sea Pines Resort
04.2023 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Underwriting Manager
MyFlexCash.com
06.2018 - 12.2022
- Maintained compliance with regulatory requirements by staying updated on industry changes and adjusting policies accordingly.
- Proactively identified areas for process improvement within the department, implementing changes that led to increased efficiency across teams.
- Managed a high-performing team of underwriters, providing guidance and support to ensure consistent results.
Technical Customer Support Specialist
Amazon
01.2018 - 04.2018
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
- Collaborated with cross-functional teams to address complex technical problems, ensuring timely resolutions for customers.
- Diagnosed and troubleshot hardware, software and network issues.
Back Office Executive
BAC Credomatic Bank
05.2017 - 11.2017
- Maintained confidentiality and security of all financial records, ensuring compliance with regulatory standards.
- Enhanced data accuracy in financial reports by conducting thorough analysis and cross-checking of information.
- Input data into spreadsheets and databases.
Fraud and Risk Analyst
Teleperformance
11.2016 - 01.2017
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
- Reduced fraud instances by implementing advanced data analysis techniques and monitoring patterns.
- Coordinated with law enforcement agencies when appropriate during investigations, helping to ensure the pursuit and apprehension of criminal actors.
Education
Technical - Cisco Certified Network Assosiate
Costa Rica University
San Jose, Costa Rica08.2018
Technical - Executive in English For Services
INA
San Jose, Costa Rica12.2016
High School Diploma -
Liceo Anastasio Alfaro
San Jose, Costa Rica12.2014
Skills
- Data and Credit Analysis
- Effective Communication
- Transaction Monitoring
- Problem-Solving
- Multitasking
- Time Management
Timeline
Landing Support Specialist
Haig Point
11.2023 - Current
Server
Sea Pines Resort
04.2023 - 11.2023
Underwriting Manager
MyFlexCash.com
06.2018 - 12.2022
Technical Customer Support Specialist
Amazon
01.2018 - 04.2018
Back Office Executive
BAC Credomatic Bank
05.2017 - 11.2017
Fraud and Risk Analyst
Teleperformance
11.2016 - 01.2017
Technical - Cisco Certified Network Assosiate
Costa Rica University
Technical - Executive in English For Services
INA
High School Diploma -
Liceo Anastasio Alfaro
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