Community Manager with over seven years of experience in efficiently managing residential communities of up to 500 units. Demonstrated achievements of over 94 percent occupancy across diverse housing types. Comprehensive expertise in all aspects of property management operations, including finance, budgeting, asset management, maintenance, marketing, leasing, resident relations, staff supervision and development, and regulatory compliance.
Overview
7
7
years of professional experience
Work History
Community Manager
Richmark Properties
08.2024 - Current
Oversee the preparation and execution of lease agreements, renewals, and terminations in compliance with legal standards.
Lead a team of 7 + property staff, providing training, mentorship, and support to optimize performance.
Collaborate with maintenance teams and external contractors to ensure timely repairs and property upkeep.
Develop annual budgets and manage financial reporting
Conduct regular property inspections to ensure safety compliance and mitigate risks.
Managed daily operations of a 300-unit residential property, including lease management, tenant relations, and maintenance coordination.
Increased tenant satisfaction by 20% by implementing community-building events and enhancing communication channels.
Prepare financial reports, including rent rolls, income statements, and expense reports, for review by senior management.
Community Manager
Summit Property Management
06.2022 - 04.2024
Maintained property integrity through tenant complaint resolution, policy enforcement, unit inspections, repairs, and renovations
Prepared property for monthly inspections and office audits, ensuring compliance with regional standards
Managed delinquent accounts and coordinated collection procedures with partners, conducting move-out assessments
Supervised a team of five, ensuring adherence to Fair Housing laws and continuous training
Maintained transparent communication with corporate on budgeting and financial goals, lease management, and procurement processes
Efficiently managed lease documentation and financial transactions, meeting all deadlines
Facilitated pre-close and closeout procedures and generated reports in a timely manner
Ensured a consistent inventory of market-ready units
Proficient in Yardi Voyager, Resman, and Onesite/RealPage platforms.
Community Manager
GVA Property Management
04.2019 - 12.2021
Addressed tenant complaints promptly, coordinating repair services and contractor engagements
Verified applicant financials and monitored rent collection in accordance with legal requirements
Oversaw construction and maintenance projects, providing timely updates and resolving issues
Collaborated with building owners to minimize vacancy periods and enhance marketing strategies
Managed subcontracting processes and ensured service quality
Implemented strategies to maintain a 94% or better occupancy rate
Trained and motivated staff daily.
Asst. Manager/Apartment Leasing Agent
Kairoi
01.2018 - 04.2019
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.