Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Daniel Famularo

Okauchee,WI

Summary

Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making that drive business success. A forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.

Overview

6
6
years of professional experience

Work History

Assistant Manager

MOD Pizza
Pewaukee, WI
03.2023 - Current
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Communicated regularly with customers to gain insights into their needs.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Parts Sales Manager

AutoZone
Sussex, WI
07.2022 - 02.2023
  • Maintained accurate inventory records and monitored stock levels.
  • Developed relationships with suppliers to ensure competitive pricing and timely delivery of parts.
  • Created effective sales strategies to maximize profits.
  • Supervised daily operations of the parts department, including ordering, stocking, and selling of products.
  • Provided excellent customer service by responding to inquiries in a timely manner.
  • Collaborated with other departments to provide optimal customer experience.
  • Generated weekly reports on sales performance for senior management review.
  • Performed regular price checks to ensure competitive rates were maintained.
  • Managed returns of defective or incorrect items according to company policy.
  • Executed product expertise and department process improvements to meet organizational goals.
  • Conducted complimentary battery checks, testing and wiper installations.
  • Performed scheduled inventory audits per to verify accuracy and product availability.

Assistant Manager

Valvoline
Sussex, WI
09.2021 - 07.2022
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Communicated regularly with customers to gain insights into their needs.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Served as a liaison between staff members and senior management personnel.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.

Chef

Between the lakes
Oconomowoc, WI
10.2018 - 06.2022
  • Planned menus, ordered supplies and managed kitchen staff.
  • Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
  • Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
  • Maintained a clean work environment by adhering to sanitation policies and procedures.
  • Developed creative ideas for special events or promotions involving food preparation or presentation.
  • Supervised team members during meal service to ensure accuracy of orders.
  • Adhered to budget guidelines when purchasing ingredients and equipment.
  • Prepared high-quality dishes according to established recipes.
  • Checked quality of raw materials before use.
  • Managed daily operations of the kitchen including scheduling shifts for staff.
  • Resolved customer complaints regarding food quality or service issues.
  • Stored foods correctly using correct storage containers and labelling systems.
  • Organized special events such as banquets or buffets requiring complex menus or decorations.
  • Inspected kitchen equipment for cleanliness and functionality prior to use.
  • Adjusted seasonings of dishes according to customers' tastes.
  • Monitored quality, presentation and quantities of plated food across line.
  • Exercised portion control for items served, eliminating waste.
  • Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
  • Experimented with various ingredients and cooking techniques to develop new and flavorful dishes for customers.
  • Developed standard recipes and techniques for food preparation and presentation, promoting consistently high-quality food items.
  • Assessed inventory levels and placed orders to replenish goods before supplies depleted.
  • Selected and developed recipes and planned menus, driving consistent food quality and production.
  • Collaborated with restaurant management to align kitchen operations with goals of establishment.
  • Tracked ingredient inventories to estimate purchasing needs and prevent unnecessary expenditures.
  • Suggested and prepared promotional dishes according to ingredient availability and customer preferences.
  • Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates.
  • Checked quality of food products to meet high standards.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Supervised food preparation staff to deliver high-quality results.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Placed frequently used ingredients in proper storage containers and placed perishable items in refrigerator.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Analyzed recipes to determine menu prices based on cost of food, labor and overhead.
  • Created tasty dishes using popular recipes, delighting patrons and generating return business.
  • Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.

Shift Supervisor

Quiznos Subs
Oconomowoc, WI
04.2020 - 10.2020
  • Provided on-the-job training to new staff members.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Monitored staff performance to ensure quality standards were met.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of daily transactions and deposits.
  • Created work schedules for staff while adhering to labor laws and budget constraints.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Served as a role model for other employees by demonstrating professional behavior at all times.

Education

High School Diploma -

Pewaukee High School
Pewaukee, WI
06-2004

Some College (No Degree) - Basic Business classes

Waukesha County Technical College
Pewaukee, WI

Skills

  • Sales monitoring
  • Recruiting and interviewing
  • Employee engagement
  • Schedule oversight
  • Team motivation
  • Customer service and satisfaction
  • Promotional planning
  • Closing oversight
  • Orientation and training
  • Recruitment and hiring
  • Rewards program oversight
  • Customer rapport
  • Project management abilities

Affiliations

  • Enjoy music both playing and listening
  • Enjoy strategy board games
  • Very artistic
  • Extremely Family Orientated

Timeline

Assistant Manager

MOD Pizza
03.2023 - Current

Parts Sales Manager

AutoZone
07.2022 - 02.2023

Assistant Manager

Valvoline
09.2021 - 07.2022

Shift Supervisor

Quiznos Subs
04.2020 - 10.2020

Chef

Between the lakes
10.2018 - 06.2022

High School Diploma -

Pewaukee High School

Some College (No Degree) - Basic Business classes

Waukesha County Technical College

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Daniel Famularo