Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daniel Farrow

Brumley,MO

Summary

Proven Sales Associate with a strong background in customer service and inventory management, honed at AutoZone. Skilled in enhancing customer satisfaction and driving sales through effective communication and problem-solving. Demonstrates exceptional teamwork and collaboration, contributing to significant sales achievements and maintaining high levels of customer loyalty and repeat business.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Sales Associate /Delivery Driver

AutoZone
08.2023 - 10.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Collaborated with team members to achieve monthly sales targets.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Enhanced customer trust by providing courteous and professional service during deliveries.
  • Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
  • Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
  • Supported positive customer experience by resolving delivery issues promptly and effectively.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
  • Enhanced team knowledge by sharing best practices for navigation and time management.
  • Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
  • Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Fostered positive working relationships with regular customers.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Inspected load security and checked for damages.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

Sales Associate Key Holder

Dollar General Store
05.2021 - 05.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Collaborated with team members to achieve monthly sales targets.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.

Stocker/receiving Associate

Home Depot
10.2019 - 07.2021
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Aided in training new team members on best practices for stocking procedures and inventory management systems.
  • Stocked designated items on shelves, end caps and displays.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept work areas neat, clean and free from debris.
  • Interacted with guests in friendly and knowledgeable way.
  • Stocked shelves to match planogram images and instructions.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Greeted store customers and discussed needs.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Followed orders precisely for correct items, sizes and quantities.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Transported merchandise pallets to move in warehouse.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.

Landscape Leadman

Nixdorf Lawncare
08.2006 - 07.2018
  • Assisted in employee training, boosting their skills and knowledge base for enhanced job performance.
  • Trained and mentored new employees to enable safe and efficient job performance.
  • Prioritized tasks based on deadline requirements, ensuring timely completion of assignments without compromising quality.
  • Checked equipment to determine if maintenance was required.
  • Oversaw daily operations leading to reduced errors through proactive monitoring of progress.
  • Monitored equipment maintenance, reducing downtime and maintaining optimal performance.
  • Contributed to problem-solving efforts, identifying root causes of issues and implementing effective solutions.
  • Managed work site operations to facilitate adherence to predetermined production schedules.
  • Confirmed that finished products met internal and external requirements to promote uniform quality standard.
  • Developed strong relationships with clients, vendors, and subcontractors to facilitate smooth project execution.
  • Streamlined project workflow for improved completion time and overall client satisfaction.
  • Operated Type and Type equipment to perform designated operations and meet production requirements.
  • Directed equipment maintenance and repair operations to improve machines' functionality and reliability.
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Inspected equipment and tools used for safe operation.
  • Provided feedback to workers on job performance and safety procedures.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
  • Administered disciplinary actions to workers violating safety regulations and company policies.
  • Developed and maintained positive relationships with clients and other stakeholders.
  • Documented construction and extraction workers' hours, wages and other pertinent information.

Education

Highschool Diploma - General Studies

Iberia R-v Highschool
Iberia, MO
05.2001

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Problem-Solving
  • Excellent people skills
  • Goal-Oriented
  • Exceptional customer service
  • Cash Handling
  • Money Handling
  • Flexible Schedule
  • Cash Register Operation
  • Stocking and Receiving
  • Cash Handling Accuracy
  • Client Service
  • Conflict Resolution
  • Store Opening and Closing
  • Sales expertise
  • Product Sales
  • Customer Needs Assessment
  • Complex Problem-Solving
  • Meeting deadlines
  • Merchandising knowledge
  • Upselling
  • Professional Demeanor
  • Retail Store Operations
  • Cleaning techniques
  • Payment Processing
  • Sales Training
  • Merchandising understanding
  • Inventory Tracking
  • Sales Development
  • Building rapport
  • Policy and Procedure Adherence
  • Merchandise Display
  • Product Recommendations
  • Order Processing
  • Sales Goals Attainment
  • Display Setup
  • Point of sale operation
  • Shipment Processing
  • Fraud Detection
  • Dispute Mediation
  • Self-Checkout Assistance
  • Automotive parts product knowledge
  • Client Account Management
  • Hospitality and accommodation
  • Inventory control procedures
  • Retail merchandising expertise
  • Superb time management
  • Friendly and Helpful
  • Honest and Dependable
  • Service-oriented
  • Calm Demeanor
  • Product guidance
  • Expert in parts and associated cause of faliure
  • Inventory Control
  • Persuasion techniques
  • Money Transfer Systems
  • Automotive Accessories product knowledge

Certification

  • Missouri State Driver's License
  • Forklift Certification
  • Given the job nature of Stockers and Order Fillers, many employers might not explicitly require these certifications but possessing them can demonstrate initiative, a commitment to safety standards, and readiness to take on more responsibility which might lead to career advancement opportunities within warehousing, logistics, or inventory management fields.

Timeline

Sales Associate /Delivery Driver

AutoZone
08.2023 - 10.2024

Sales Associate Key Holder

Dollar General Store
05.2021 - 05.2023

Stocker/receiving Associate

Home Depot
10.2019 - 07.2021

Landscape Leadman

Nixdorf Lawncare
08.2006 - 07.2018

Highschool Diploma - General Studies

Iberia R-v Highschool

Similar Profiles

CREATE PROFILE
Daniel Farrow