Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daniel Faul

Lake Geneva

Summary

Dynamic manager with a proven track record at Rental Max and Sun Belt Rentals, excelling in customer service and team leadership. Enhanced operational efficiency through strategic process improvements and effective inventory management. Recognized for fostering a positive work environment and implementing safety procedures, driving employee engagement and satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Manager

Sun Belt Rentals
05.2024 - 04.2025
  • Managed daily operations to ensure efficient equipment rental processes.
  • Coordinated logistics for timely delivery and pickup of rental equipment.
  • Trained staff on safety procedures and equipment handling protocols.
  • Assisted in inventory management to optimize stock levels and availability.
  • Managed hiring process of all job levels
  • Collaborated with sales team to identify opportunities for business growth and customer outreach.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • In charge of reporting injuries and theft related issues.
  • Managed customer relations and feedback on quality and service control.
  • Implemented weekly payroll for employees.

Manager

Rental Max
01.2022 - 05.2024
  • Rental Max was purchased by Sun Belt in May of 2024.
  • Developed customer service strategies to enhance client satisfaction and retention.
  • Implemented process improvements to streamline workflows and reduce downtime.
  • Oversaw maintenance schedules for rental equipment, ensuring operational readiness.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Reported specified information back to employees after monthly manager meetings.
  • Trained staff on safety procedures and equipment handling protocols.

Assistant Manager

Rental Max
01.2020 - 01.2022
  • Trained and mentored junior staff on standard operating procedures and best practices.
  • The front end manager and face of the company at the service counter, including assisting and training the counter staff
  • Managed inventory levels, ensuring timely replenishment and minimizing stockouts.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Counter Equipment Specialist

Rental Max
02.2018 - 12.2020
  • Managed customer transactions accurately and efficiently, ensuring smooth operation at service counter.
  • Provided exceptional customer service, resolving inquiries and enhancing overall customer experience.
  • Trained new staff on point-of-sale systems and operational procedures to ensure consistency in service delivery.
  • Implemented process improvements that streamlined workflow and reduced transaction times at the counter.
  • Collaborated with management to develop training materials aimed at improving team performance and efficiency.
  • Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
  • Warmly welcomed customers upon approaching counter and placing orders.
  • Provided expert product knowledge to assist customers in making informed decisions about their purchases.
  • Professionally answered telephones and responded to customer inquiries.
  • Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
  • Managed high volumes of incoming calls while maintaining attention to detail at the counter during busy periods.
  • Recommended additional items to customers before completing orders and advising patrons of monetary totals.

Equipment Delivery Driver

Rental Max
03.2016 - 02.2018
  • Delivered equipment (such as loaders, back hoes, trenchers, lawn equipment) efficiently, ensuring timely arrival at customer locations.
  • Maintained accurate delivery logs and documentation for tracking purposes.
  • Conducted vehicle inspections to ensure compliance with safety regulations.
  • Assisted in training new drivers on routes and company protocols.
  • Delivered and set up party equipment such as tents, moon bounces, slip and slides, table and chairs and outdoor movie theater system. Provided extra time to explain the workings of the delivered items to customer.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Yard Laborer

Rental Max
04.2012 - 03.2016
  • Operated heavy machinery to execute yard maintenance and improve operational efficiency.
  • Conducted routine inspections of tools and equipment, identifying maintenance needs to ensure optimal functionality.
  • Improved yard organization by efficiently sorting and stacking materials according to type and size.
  • Reported unsafe conditions, accidents, and incidents to supervisor and developed solutions to promote safe working environment.
  • Assisted and engaged with workers operating machinery and equipment to facilitate production process.
  • Demonstrated versatility in task assignments, adapting quickly to various roles as needed for efficient workflow management.
  • Enhanced workplace safety by consistently maintaining a clean and hazard-free environment.
  • Operated motor vehicles and light trucks to load and unload supplies and equipment.
  • Picked up debris and secured job site to eliminate potential hazards and reduce injury.
  • Performed manual labor, heavy lifting and shoveling to support plant clean-up and maintenance.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Used forklifts and pallet jacks to relocate products.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Cut trees and shrubs to shape and maintain landscape.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Mowed our company's lawn in the summer and plowed snow in the winter.
  • Filled propane tanks for customers.
  • Trained new employee yard laborers.
  • Assisted drivers with party set up and take down when needed.
  • Cleaned and sanitized party equipment (such as glassware linens, tents, tables, chairs and moon bounces).
  • Performed equipment maintenance and repairs to keep tools functional for projects.

Laborer

Metropolitan Water Reclamation District of Greater Chicago
06.2009 - 09.2009
  • Monitored inventory levels and coordinated supply orders as needed.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
  • Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Cleaned and maintained tools, equipment and worksites.
  • Provided labor support to carpenters, masons and other skilled trades.
  • Moved and cleared debris from work sites to dispose of in designated areas.

Education

High School Diploma -

College of Lake County
Grayslake, IL

High School Diploma -

Lake Zurich High School
Lake Zurich, IL
06-2007

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Sales techniques
  • Safety procedures
  • Coaching and mentoring
  • Inventory management
  • Positive attitude
  • Hiring and training
  • Customer relationship management
  • Good judgment
  • Project management
  • Cross-functional teamwork
  • Strong ethics
  • Artistic abilities

Certification

Fork lift certification

Propane certification

Sky jack certification

C class drivers license

Timeline

Manager

Sun Belt Rentals
05.2024 - 04.2025

Manager

Rental Max
01.2022 - 05.2024

Assistant Manager

Rental Max
01.2020 - 01.2022

Counter Equipment Specialist

Rental Max
02.2018 - 12.2020

Equipment Delivery Driver

Rental Max
03.2016 - 02.2018

Yard Laborer

Rental Max
04.2012 - 03.2016

Laborer

Metropolitan Water Reclamation District of Greater Chicago
06.2009 - 09.2009

High School Diploma -

College of Lake County

High School Diploma -

Lake Zurich High School

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