Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
22
22
years of professional experience
Work History
Train Conductor
Bnsf Railway Company
11.2021 - Current
Leveraged extensive technical expertise to build locomotives and operate engines
Keep trains on track to get from point A to point B under FRA regulations
Cut, switched and supervised loading and unloading of railcars.
Maintained detailed records of train movements, incidents, and maintenance activities as required by company policy and federal regulations.
Conducted comprehensive safety briefings for crew members before each trip, promoting a culture of safety awareness among colleagues.
Enhanced passenger safety by conducting thorough pre-trip inspections and addressing potential hazards.
Maintained strict schedules for passengers and cargo.
Maximized efficiency by coordinating switch movements and coupling train cars during station stops.
Assisted in emergency situations by providing first aid or coordinating response efforts when necessary.
Served as a mentor to new hires, sharing expertise in railway operations and helping them acclimate to the role quickly.
Daily train consist inspections and mechanical troubleshooting.
Maintain good situational awareness.
Communicated with train dispatchers to obtain and adjust directions.
Performed daily inspections on switches.
Collaborated with fellow conductors to maintain high standards of professionalism while performing duties on board trains.
Facilitated clear communication between onboard staff and control center personnel to address any issues or delays promptly.
Team Lead and Heavy Equipment Operator
Class One Professional Services
06.2019 - 11.2021
Supervised 10+ employees and heavy machines at any given time while subcontracting on major freight railroads, ensuring that all tasks were completed accurately and on time
Trained new team members by relaying information on company procedures and safety requirements.
Worked with complex machinery such as front end loader, skid steer, telehandler, backhoe, etc
Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Operated range of heavy equipment on regular basis.
Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
Provided 24/7 services covering a territory from Illinois up to Wisconsin and Nebraska
Moved equipment between job locations using truck and trailer.
Contributed to enhanced team morale, sharing knowledge on equipment handling with newer operators.
Obtained and utilized a Class C CDL.
Installation Technician
Cavo Broadband Communications
01.2019 - 06.2019
Performed installations, connections, and troubleshooting of internet, telephone lines, and alarm equipment in accordance with established company guidelines.
Provided excellent customer service, addressing questions and concerns during the installation process.
Followed all company guidelines regarding safety procedures when out in field.
Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
Ensured that all services were conducted within prescribed parameters.
Customer Service Engineer
A-Z Mobility
01.2015 - 01.2019
Optimized 400+ client relationships each year throughout the Illinois and Indiana market areas
Ranked #1 in 2018 for all Liftkar sales across the United States
Identified and resolved the root cause of technical customer-perceived problems
Enhanced the quality of service delivery and maintained high levels of safety while operating the company vehicle between home, office, warehouse, and worksites
Cleaned, maintained, and stocked vehicles and equipment to perform required duties
Completed paperwork accurately, and reported and recorded work order status updates
Demonstrated poise and professionalism while greeting customers in the home
Reviewed all requested services with customers to ensure understanding and agreement
Diffused escalations and resolved repeated customer concerns while engaging with customers in a professional and courteous manner at all times
Improved customer outcomes by educating customers on product and service usage
Cleaned work area upon completion of the job
Provided accessibility to those in need, including but not limited to wheelchairs, Liftkars, elevators, ceiling tracks for suspended lifts, and DA compliant construction
Scheduled and coordinated on-site jobs with case workers
Prepared initial price proposals, performed site assessments, generated all required drawings, and secured permits prior to completing home installations
Went above and beyond consistently to deliver top-tier customer service
Built positive rapport and relationships with customers while driving the company's mission
Lead Employee of Assembly / Sales
Inlad Upfitters
01.2012 - 01.2015
Custom built ladder racks and shelving units for installation in commercial fleets for various clients throughout the Chicago area
Managed quality control
Was responsible to seek improvements upon faster and more efficient installation techniques
Scheduled in-person and online leads for new business
Maintained sales relationships with clients and provided all manner of customer service
Provided expert guidance during critical project phases, ensuring timely completion without compromising quality standards.
Quality Control Inspector
Ballco
01.2011 - 01.2012
Worked daily with CMM, FARO, and CAD computer and robotic systems
Completed training for SolidWorks CAD System certification
Demonstrated proficiency in developing 3D drawings and blueprints for machinists
Communicated with production team members about quality issues.
Inspected quality of products, taking note of functionality, appearance and other specifications.
Inspected incoming and outgoing materials for accuracy and quality.
Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Second Shift Supervisor
Scot Industries
01.2005 - 01.2011
Led a team of 12 men in machining, factory work, and shipping/receiving
Enhanced QA efforts by performing quality control of materials prior to dispatch
Took charge of hiring, firing, payroll, and inspecting/loading over-the-road trailers
Operated overhead heavy-duty cranes in compliance with safety regulations
Worked with CNC machines, abrasive saws, hones, forklifts, and spot trucks
Trained new employees on company policies, safety protocols, and job-specific duties to ensure seamless integration into the team.
Achieved smooth shift transitions by establishing clear communication channels between first, second, and third shifts.
Plumbers Apprentice
Local 422
06.2002 - 06.2005
Worked from drawings, sketches, or verbal instructions to install and modify plumbing systems.
Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
Tested for leaks in new and repaired systems to verify functional and safe working condition.
Listened to instructions from journeyman plumber, gaining valuable onsite job training.
Performed basic and semi-skilled work under supervision and instruction from lead plumber.
Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
Unclogged sinks and toilets for customers using tools and drain cleaners.
Organized and moved materials from truck to job site to support project requirements.
Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
Filled pipe systems with water and air to determine location of leaks.
Cut and drilled holes in walls to permit passage of pipes.
Measured, threaded, and cut materials to correct angles.
Fabricated piping pieces and components in line with design specifications for each system.
Education
Diploma -
Round Lake High School
Round Lake Beach, Illinois
01.2001
Skills
Maintaining safety
Customer Service
Leadership
Data Entry
Multitasking
Professionalism
Timeline
Train Conductor
Bnsf Railway Company
11.2021 - Current
Team Lead and Heavy Equipment Operator
Class One Professional Services
06.2019 - 11.2021
Installation Technician
Cavo Broadband Communications
01.2019 - 06.2019
Customer Service Engineer
A-Z Mobility
01.2015 - 01.2019
Lead Employee of Assembly / Sales
Inlad Upfitters
01.2012 - 01.2015
Quality Control Inspector
Ballco
01.2011 - 01.2012
Second Shift Supervisor
Scot Industries
01.2005 - 01.2011
Plumbers Apprentice
Local 422
06.2002 - 06.2005
Diploma -
Round Lake High School
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