Experienced Organizational Change Management (OCM) professional with over a decade of proven success in leading large-scale transformation initiatives across diverse industries, including energy, defense, federal agencies, and higher education. Adept at developing and executing comprehensive OCM strategies, conducting change impact analyses, and performing readiness assessments to ensure seamless integration and high adoption rates. Skilled in stakeholder engagement, executive alignment, and risk management, with a strong ability to foster collaboration and drive successful project outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Organizational Change Management
Insight Global - Yale
01.2024 - Current
Developed and Executed Comprehensive OCM Strategies: Crafted and implemented tailored organizational change management strategies, resulting in a 95% adoption rate of new processes and tools across the university's IT ecosystem.
Executed OCM Strategies: Achieved 95% adoption of new processes and tools across the university's IT ecosystem.
Conducted Stakeholder Engagement: Secured 90% stakeholder support through tailored analysis and engagement plans.
Led Executive Engagement: Ensured 100% executive participation in OCM efforts.
Implemented Readiness Assessments: Improved readiness by 85% with targeted assessments and adoption metrics.
Managed Communications & Training: Reduced resistance by 70% and increased readiness by 60% through effective communication and training.
Facilitated Transition & Go-Live: Ensured 98% smooth adoption of new IT systems with robust support.
Enhanced User Experience: Boosted user satisfaction by 40% using human-centered design in change management materials.
Monitored Change Adoption: Achieved 90% compliance with data-driven tracking and reporting.
Developed Hub and Spoke Model: Increased efficiency by 25% across 10 departments with a coordinated OCM model.
Promoted Continuous Improvement: Enhanced team performance by 30% through feedback, recognition, and innovation.
Aligned with Organizational Goals: Improved long-term project success by 20% through strategic alignment with leadership.
Organizational Change Management
Washington Gas
08.2022 - 01.2024
Developed and Executed Comprehensive OCM Strategies: Designed and implemented detailed change management strategies for SAP S/4HANA integration and other critical projects, resulting in a 20% increase in project efficiency and a 15% reduction in operational disruptions.
Led Large-Scale Transformation Projects: Directed OCM initiatives for major technology transformations, including SAP S/4HANA, which improved process efficiency by 30% and increased system adoption by 25% across the organization.
Managed Stakeholder Engagement and Alignment: Collaborated with senior leadership and key stakeholders, securing buy-in for change initiatives from over 95% of identified stakeholders, aligning them with strategic objectives.
Conducted Change Impact Analysis and Readiness Assessments: Performed thorough change impact analyses and readiness assessments, mitigating 85% of identified risks and ensuring a smooth transition for all stakeholders with a readiness improvement of 40%.
Implemented Best Practices in OCM: Applied industry-leading OCM frameworks and methodologies, such as Pro, leading to a 90% success rate in achieving desired outcomes and minimizing resistance to change.
Directed Executive Engagement Activities: Coordinated with executives to ensure strong leadership support and effective communication, resulting in a 100% participation rate in change initiatives and improved leadership engagement by 35%.
Developed and Delivered Communication Plans: Created and executed comprehensive communication plans, achieving a 50% increase in employee engagement and a 70% reduction in misinformation about upcoming changes and new processes.
Facilitated Training and Support Programs: Developed and conducted training sessions and support programs, which enhanced employee skills by 25% and reduced resistance to new systems and processes by 40%.
Monitored and Reported on Change Adoption: Utilized data-driven metrics to monitor progress and measure adoption rates, reporting a 30% improvement in the effectiveness of change management efforts and achieving a 95% adoption rate.
Managed Cross-Functional Teams: Led cross-functional teams, coordinating efforts across various departments, which resulted in a 20% increase in project completion rates and a 15% improvement in team collaboration and efficiency.
Promoted a Culture of Continuous Improvement: Fostered a culture of continuous improvement by regularly reviewing change management practices, resulting in a 30% increase in team performance and a 25% increase in the implementation of innovative practices.
Ensured Compliance and Regulatory Adherence: Directed OCM efforts for policy implementation and regulatory compliance projects, ensuring all changes met industry standards and legal requirements, achieving a 100% compliance rate.
Strategic Planning and Execution: Developed strategic plans for mergers and acquisitions, IT upgrades, and other high-impact projects, ensuring seamless integration and minimal operational disruption, leading to a 20% increase in operational efficiency.
Risk Management and Issue Resolution: Identified and mitigated program-level risks, resolving issues promptly and effectively, which resulted in a 30% reduction in project delays and a 25% improvement in overall project success rates.
Organizational Change Managment
Unisys
03.2022 - 08.2022
Developed and Implemented OCM Strategies: Created and executed organizational change management strategies for internal modernization and ServiceNow implementation projects, achieving a 25% reduction in project timelines and minimizing business disruption by 30%.
Led Stakeholder Engagement Activities: Collaborated with key stakeholders, securing 98% stakeholder support and alignment with project objectives, which directly contributed to a 20% increase in project success rates.
Conducted Change Impact and Readiness Assessments: Performed comprehensive assessments that identified and mitigated 90% of potential risks, resulting in smooth transitions and a 35% improvement in adoption rates across the organization.
Managed Executive Engagement: Coordinated with senior leaders, ensuring 100% active participation in change management efforts, which led to a 40% increase in leadership-driven initiatives and improved overall communication effectiveness.
Developed Comprehensive Communication Plans: Created and delivered targeted communication plans, increasing stakeholder engagement by 50% and reducing misinformation by 60% throughout the transformation process.
Facilitated Training Programs and Go-Live Support: Designed and conducted training sessions that improved employee preparedness by 45% and achieved 95% success rate in go-live adoption with minimal disruption.
Monitored and Reported on Change Adoption: Utilized data-driven approaches to track and report on change adoption metrics, making strategic adjustments that resulted in a 25% increase in adoption rates and a 20% reduction in resistance.
Applied Best Practices in OCM: Leveraged industry-standard OCM frameworks and methodologies, such as Prosci and ACMP, resulting in a 30% improvement in change initiative outcomes and enhanced overall organizational resilience.
Managed Cross-Functional Collaboration: Led cross-functional teams, coordinating efforts that boosted operational efficiency by 35% and improved user satisfaction scores by 20%.
Promoted Continuous Improvement: Fostered a culture of continuous improvement by implementing feedback-driven refinements, leading to a 25% enhancement in change management practices and a 15% increase in team performance.
Ensured Alignment with Strategic Objectives: Worked closely with leadership to ensure OCM strategies were aligned with the company's strategic objectives, contributing to a 20% increase in long-term project sustainability and success.
Supported Mergers and Acquisitions: Developed and executed OCM plans for mergers and acquisitions, achieving a 30% faster integration of systems and processes and reducing operational disruptions by 25%.
Organizational Change Management
Federal Deposit Insurance Corporation, FDIC
03.2021 - 03.2022
Developed and Executed OCM Strategies: Crafted and implemented comprehensive organizational change management strategies for strategic alignment and federal business process initiatives, resulting in a 30% increase in project efficiency and a 25% reduction in operational disruptions at the FDIC.
Led Stakeholder Engagement and Alignment: Conducted stakeholder analysis to identify key influencers, developed engagement plans, and secured buy-in from 95% of senior leaders and business process owners, leading to a 20% improvement in alignment with FDIC's strategic objectives.
Conducted Change Impact and Readiness Assessments: Performed thorough change impact analyses and readiness assessments, mitigating 85% of identified risks and increasing organizational readiness levels by 40%, ensuring a smooth transition for upcoming changes.
Managed Executive Engagement Activities: Coordinated with senior executives, achieving 100% active participation in OCM efforts and improving communication effectiveness by 35% during the transformation process.
Developed and Delivered Communication Plans: Created and executed tailored communication plans, which resulted in a 50% increase in stakeholder engagement and a 30% reduction in misinformation regarding the changes and their benefits.
Facilitated Training Programs and Go-Live Support: Designed and conducted comprehensive training programs that improved employee preparedness by 45% and achieved a 98% success rate in go-live adoption with minimal disruption to business operations.
Monitored and Reported on Change Adoption: Utilized data-driven metrics to track progress, resulting in a 25% improvement in change adoption rates and a 20% decrease in resistance across the organization.
Applied Best Practices in OCM: Leveraged industry-leading OCM frameworks and methodologies, such as Prosci, to guide and manage organizational changes effectively, resulting in a 30% improvement in the success of strategic initiatives and high levels of user adoption.
Managed Cross-Functional Teams: Led cross-functional teams, coordinating efforts across departments, which resulted in a 20% increase in project completion rates and a 15% enhancement in operational efficiency and team collaboration.
Promoted a Culture of Continuous Improvement: Fostered a culture of continuous improvement by regularly reviewing and refining change management practices, leading to a 25% increase in performance metrics and a 20% boost in team innovation.
Ensured Compliance and Regulatory Adherence: Directed OCM efforts to ensure 100% compliance with regulatory requirements and industry standards, supporting FDIC’s commitment to governance and accountability.
Strategic Planning and Execution: Developed strategic plans for federal organizational alignment and business strategy initiatives, achieving a 30% faster integration and alignment with organizational goals and reducing operational disruptions by 25%.
Risk Management and Issue Resolution: Identified and mitigated program-level risks, resolving 90% of issues promptly, which led to a 35% improvement in project success rates and minimized delays.
Organizational Change Management
Maximus Federal Services
05.2019 - 03.2021
Implemented OCM Strategies: Enhanced system integration by 35% and reduced project times by 20% through effective change management.
Led Stakeholder Engagement: Secured 98% senior leadership buy-in, boosting alignment with change initiatives by 25%.
Conducted Change Assessments: Mitigated 90% of risks and improved readiness by 30% for smooth transitions.
Developed Communication Plans: Increased stakeholder engagement by 60% and reduced resistance by 25%.
Facilitated Training Programs: Improved employee preparedness by 50% with a 97% success rate in new process adoption.
Monitored Change Adoption: Boosted adoption rates by 28% and reduced resistance by 20% using data-driven metrics.
Applied OCM Best Practices: Improved project outcomes by 35% and ensured high user adoption.
Led Cross-Functional Teams: Increased project completion rates by 22% and enhanced operational efficiency by 15%.
Promoted Continuous Improvement: Enhanced change management effectiveness by 30% and boosted innovation by 20%.
Ensured Compliance: Directed efforts for 100% compliance with regulatory standards.
Strategic Planning: Achieved 30% process efficiency and 25% employee satisfaction in enterprise initiatives.
Managed Risks: Resolved 95% of issues, improving project success by 35% and reducing delays by 20%.
Enhanced Engagement and Productivity: Improved employee engagement by 40%, contributing to a more efficient workforce.
Improved Benefits Processes: Increased satisfaction by 30% and participation by 25% through streamlined benefits redesign.
Boosted Client Satisfaction: Guided best practices for organizational change management.
Organizational Change Management
Creative Systems and Consulting
08.2016 - 03.2019
Developed and Executed OCM Strategies: Designed and implemented comprehensive organizational change management strategies for the enterprise-wide adoption of new processes, tools, and behaviors, achieving a 40% improvement in alignment with client objectives and reducing integration time by 25%.
Led Stakeholder Engagement and Alignment: Conducted stakeholder analysis to identify key influencers and developed targeted engagement plans, securing 95% buy-in from senior leaders and business process owners, leading to a 30% increase in the success rate of change initiatives.
Conducted Change Impact and Readiness Assessments: Performed thorough change impact analyses and readiness assessments, mitigating 85% of identified risks and increasing organizational readiness by 35%, ensuring a smooth transition to new processes and tools.
Managed Executive Engagement Activities: Coordinated with senior executives to ensure 100% active participation in OCM efforts, which enhanced communication effectiveness by 40% and significantly increased executive-driven initiatives.
Developed and Delivered Communication Plans: Created and executed tailored communication plans, resulting in a 50% increase in stakeholder engagement and a 20% decrease in resistance to the changes being implemented.
Facilitated Training Programs and Go-Live Support: Designed and conducted comprehensive training programs that improved employee preparedness by 45% and achieved a 98% success rate in the adoption of new processes, tools, and behaviors with minimal disruption to daily operations.
Monitored and Reported on Change Adoption: Utilized data-driven metrics to track progress and measure adoption rates, leading to a 28% increase in overall change adoption and a 15% reduction in resistance across multiple departments.
Applied Best Practices in OCM: Leveraged industry-leading OCM frameworks and methodologies, such as Prosci, resulting in a 35% improvement in project outcomes and ensuring high levels of user adoption with minimal resistance.
Managed Cross-Functional Teams: Led cross-functional teams to coordinate efforts across various departments, resulting in a 22% increase in project completion rates and a 20% improvement in operational efficiency and collaboration.
Promoted a Culture of Continuous Improvement: Fostered a culture of continuous improvement by regularly reviewing and refining change management practices, leading to a 30% enhancement in change management effectiveness and a 25% boost in innovation and employee engagement.
Ensured Compliance and Regulatory Adherence: Directed OCM efforts to ensure 100% compliance with regulatory requirements and industry standards, supporting clients' commitment to governance and accountability.
Strategic Planning and Execution: Developed strategic plans for the enterprise-wide implementation of new processes, tools, and behaviors, achieving a 30% increase in process efficiency and a 25% improvement in alignment with organizational goals.
Risk Management and Issue Resolution: Identified and mitigated program-level risks, resolving 95% of issues promptly, leading to a 35% improvement in project success rates and a 20% reduction in project delays.
Enhanced Financial Oversight and Reporting Accuracy: Spearheaded the OCM efforts for the deployment of new financial oversight tools, resulting in a 40% improvement in reporting accuracy and a 30% reduction in compliance-related errors.
Optimized IT Service Management: Directed the enterprise-wide adoption of new IT service management tools, improving operational efficiency by 35% and reducing service request processing times by 25%, with a user adoption rate exceeding 90%.
Improved HR Processes and Employee Engagement: Led the implementation of new HR processes and tools, resulting in a 50% improvement in employee engagement and a 30% reduction in turnover, significantly enhancing organizational culture and satisfaction.
Enhanced Client Satisfaction and Engagement: Successfully increased client satisfaction by 45% through expert guidance on best practices for organizational change management, ensuring smooth transitions and minimal disruption during periods of change.
Organizational Change Management
Cobham
05.2012 - 01.2016
Developed and Executed OCM Strategies: Designed and implemented comprehensive organizational change management strategies for the enterprise-wide deployment of new processes, tools, and behaviors, resulting in a 40% increase in operational efficiency and reducing project integration time by 30% at Cobham Surveillance.
Led Stakeholder Engagement and Alignment: Conducted stakeholder analysis to identify key influencers and developed targeted engagement plans, securing 98% buy-in from senior leaders and business process owners, which contributed to a 25% increase in the success rate of change initiatives.
Conducted Change Impact and Readiness Assessments: Performed thorough change impact analyses and readiness assessments, mitigating 85% of identified risks and increasing organizational readiness by 35%, ensuring a smooth transition to new processes and tools.
Managed Executive Engagement Activities: Coordinated with senior executives to ensure 100% active participation in OCM efforts, which enhanced communication effectiveness by 45% and significantly increased executive-driven change initiatives.
Developed and Delivered Communication Plans: Created and executed tailored communication plans, resulting in a 50% increase in stakeholder engagement and a 30% reduction in resistance to changes across the organization.
Facilitated Training Programs and Go-Live Support: Designed and conducted comprehensive training programs that improved employee preparedness by 40% and achieved a 95% success rate in the adoption of new processes, tools, and behaviors with minimal disruption to ongoing operations.
Monitored and Reported on Change Adoption: Utilized data-driven metrics to track progress and measure adoption rates, leading to a 30% increase in overall change adoption and a 25% reduction in resistance across various departments.
Applied Best Practices in OCM: Leveraged industry-leading OCM frameworks and methodologies, such as Prosci and Kotter, to guide and manage organizational changes effectively, resulting in a 35% improvement in project outcomes and ensuring high levels of user adoption with minimal resistance.
Managed Cross-Functional Teams: Led cross-functional teams to coordinate efforts across multiple departments, resulting in a 20% increase in project completion rates and a 25% improvement in operational efficiency and collaboration.
Promoted a Culture of Continuous Improvement: Fostered a culture of continuous improvement by regularly reviewing and refining change management practices, leading to a 30% enhancement in change management effectiveness and a 20% boost in innovation and employee engagement.
Ensured Compliance and Regulatory Adherence: Directed OCM efforts to ensure 100% compliance with regulatory requirements and industry standards, supporting Cobham Surveillance's commitment to governance and accountability.
Strategic Planning and Execution: Developed strategic plans for the implementation of new processes, tools, and behaviors, achieving a 30% increase in process efficiency and a 25% improvement in alignment with organizational goals.
Risk Management and Issue Resolution: Identified and mitigated program-level risks, resolving 90% of issues promptly, leading to a 35% improvement in project success rates and a 20% reduction in project delays.
Enhanced Financial Oversight and Reporting Accuracy: Spearheaded the OCM implementation of new financial oversight tools, resulting in a 40% improvement in reporting accuracy and a 30% reduction in compliance-related errors, meeting stringent government and law enforcement agency requirements.
Optimized Inventory Management and Procurement: Led the OCM deployment of new inventory management and procurement processes, achieving a 35% improvement in inventory turnover and a 25% reduction in procurement cycle times, significantly enhancing supply chain efficiency.
Improved User Adoption and Engagement: Developed and implemented effective OCM processes that increased user engagement by 30% and reduced resistance to new tools and behaviors by 25%, ensuring smooth transitions across the organization.
Tailored Communication and Training: Designed and delivered customized communication materials and training programs, resulting in a 40% increase in user understanding and a 20% faster adoption rate of new systems and processes.
Collaboration with High-Level Stakeholders: Engaged with high-level stakeholders across various government and law enforcement agencies, securing 95% alignment on project objectives and achieving strong buy-in and support for change initiatives, leading to successful outcomes across all projects.
Clients: Department of Justice (DoJ), Federal Bureau of Investigation (FBI), Central Intelligence Agency (CIA), National Security Agency (NSA), Department of Defense (DoD), Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF), Drug Enforcement Administration (DEA), United States Marshals Service (USMS), Federal Bureau of Prisons (BOP), United States Forest Service Law Enforcement and Investigations (USFS LEI), Defense Intelligence Agency (DIA), National Geospatial-Intelligence Agency (NGA), United States Secret Service (USSS), Department of Homeland Security (DHS), United States Border Patrol (USBP), Federal Emergency Management Agency (FEMA), Department of State Office of Inspector General (DOS-OIG), and United States Postal Service Office of Inspector General (USPS-OIG).
Organizational Change Management
Deloitte
04.2010 - 04.2012
Developed and Executed OCM Strategies: Designed and implemented comprehensive organizational change management strategies for ITSM, ServiceNow custom implementations, mergers and acquisitions, and SAP system integrations, ensuring seamless integration and alignment with client objectives.
Led Stakeholder Engagement and Alignment: Conducted stakeholder analysis to identify key influencers and developed engagement plans to secure buy-in and support for change initiatives from senior leaders and business process owners.
Conducted Change Impact and Readiness Assessments: Performed thorough change impact analyses and readiness assessments, identifying potential risks and readiness levels to prepare organizations for upcoming changes.
Managed Executive Engagement Activities: Coordinated with senior executives to promote active participation and support for OCM efforts, enhancing the effectiveness of communication and engagement activities throughout the transformation process.
Developed and Delivered Communication Plans: Created and executed tailored communication plans, ensuring clear and consistent messaging to all stakeholders about the changes and their benefits.
Facilitated Training Programs and Go-Live Support: Designed and conducted comprehensive training programs to prepare employees for new systems and processes, providing robust go-live support to ensure successful adoption and minimal disruption.
Monitored and Reported on Change Adoption: Utilized data-driven metrics to track progress, measure adoption rates, and report on the effectiveness of change management efforts, making necessary adjustments to achieve desired outcomes.
Applied Best Practices in OCM: Leveraged industry-leading OCM frameworks and methodologies, such as Prosci and Kotter, to guide and manage organizational changes effectively, ensuring high levels of user adoption and minimal resistance.
Managed Cross-Functional Teams: Led cross-functional teams to ensure coordinated efforts across various departments, driving successful implementation of change initiatives and enhancing operational efficiency.
Promoted a Culture of Continuous Improvement: Fostered a culture of continuous improvement by regularly reviewing and refining change management practices, soliciting feedback, and implementing enhancements based on performance metrics.
Ensured Compliance and Regulatory Adherence: Directed OCM efforts to ensure compliance with regulatory requirements and industry standards, supporting clients' commitment to governance and accountability.
Strategic Planning and Execution: Developed strategic plans for ITSM, ServiceNow, and SAP implementations, ensuring alignment with organizational goals and seamless integration of new systems and processes.
Risk Management and Issue Resolution: Identified and mitigated program-level risks, resolving issues promptly to ensure the successful execution of change initiatives and achievement of project objectives.
Enhanced IT Service Management: Led the OCM efforts for the custom implementation of an incident within ServiceNow for the IRS, optimizing IT and business process service management, resulting in enhanced incident management efficiency and improved overall internal user satisfaction.
Supported Mergers and Acquisitions: Directed OCM strategies for mergers and acquisitions for the USPS, ensuring seamless integration of systems and processes, developing and executing communication plans, stakeholder engagement activities, and training programs, resulting in smooth transitions and minimal disruption to operations.
Optimized System Integration (SAP): Managed the OCM implementation of SAP system integration for the DoD, focusing on procurement processes and inventory management, enhancing overall operational efficiency and compliance.
Customized Training Programs: Designed and delivered user-centric training programs and support materials, facilitating seamless transitions to new systems and processes, leading training sessions and Q&A forums, ensuring high levels of user engagement and understanding.
Effective Change Impact Analysis: Conducted comprehensive change impact analysis and readiness assessments for all projects, ensuring that stakeholders were well-prepared and that transitions were smooth, facilitating high levels of user adoption and minimized resistance.
Collaboration with Key Stakeholders: Engaged with key stakeholders at the DoJ, IRS, DoD, and USPS to validate project objectives, align on desired outcomes, and foster strong buy-in and support for change initiatives, developing and delivering tailored communication strategies to ensure transparency and understanding.
Organizational Change Management
Xenophon Strategies
09.2008 - 04.2010
Developed and Executed OCM Strategies: Designed and implemented comprehensive organizational change management strategies for the Congressional Realignment and Consolidation project, ensuring alignment with the United States Coast Guard's objectives and seamless integration of new processes.
Led Stakeholder Engagement and Alignment: Conducted stakeholder analysis to identify key influencers and developed engagement plans to secure buy-in and support for change initiatives from senior leaders and relevant stakeholders.
Conducted Change Impact and Readiness Assessments: Performed thorough change impact analyses and readiness assessments, identifying potential risks and readiness levels to prepare the organization for upcoming changes.
Managed Executive Engagement Activities: Coordinated with senior executives to promote active participation and support for OCM efforts, enhancing the effectiveness of communication and engagement activities throughout the transformation process.
Developed and Delivered Communication Plans: Created and executed tailored communication plans, ensuring clear and consistent messaging to all stakeholders about the changes and their benefits.
Facilitated Training Programs and Go-Live Support: Designed and conducted comprehensive training programs to prepare employees for new processes and organizational changes, providing robust go-live support to ensure successful adoption and minimal disruption.
Monitored and Reported on Change Adoption: Utilized data-driven metrics to track progress, measure adoption rates, and report on the effectiveness of change management efforts, making necessary adjustments to achieve desired outcomes.
Applied Best Practices in OCM: Leveraged industry-leading OCM frameworks and methodologies, such as Prosci and Kotter, to guide and manage organizational changes effectively, ensuring high levels of user adoption and minimal resistance.
Managed Cross-Functional Teams: Led cross-functional teams to ensure coordinated efforts across various departments, driving successful implementation of change initiatives and enhancing operational efficiency.
Promoted a Culture of Continuous Improvement: Fostered a culture of continuous improvement by regularly reviewing and refining change management practices, soliciting feedback, and implementing enhancements based on performance metrics.
Ensured Compliance and Regulatory Adherence: Directed OCM efforts to ensure compliance with regulatory requirements and industry standards, supporting the client's commitment to governance and accountability.
Strategic Planning and Execution: Developed strategic plans for the Congressional Realignment and Consolidation project, ensuring alignment with organizational goals and seamless integration of new processes and structures.
Risk Management and Issue Resolution: Identified and mitigated program-level risks, resolving issues promptly to ensure the successful execution of change initiatives and achievement of project objectives.
Enhanced Organizational Efficiency: Led the change management efforts to optimize organizational structures and processes, resulting in increased efficiency and improved operational performance for the United States Coast Guard.
Customized Communication and Training Programs: Designed and delivered user-centric communication materials and training programs, facilitating clear understanding and smooth transitions for end-users.
Collaboration with High-Level Stakeholders: Engaged with high-level stakeholders within the United States Coast Guard to validate project objectives, align on desired outcomes, and foster strong buy-in and support for change initiatives.
Education
Bachelor of Arts - Journalism, Print
Indiana University of Pennsylvania
Indiana, PA
07.2003
Skills
Organizational Change Management Strategy Development
Stakeholder Engagement and Executive Alignment
Change Impact Analysis and Readiness Assessments
Cross-Functional Team Leadership
Risk Management and Issue Resolution
Communication Strategy Development and Execution
Training Program Design and Go-Live Support
Technology Implementation
Certification
Prosci Certified Change Management Practitioner
Timeline
Organizational Change Management
Insight Global - Yale
01.2024 - Current
Organizational Change Management
Washington Gas
08.2022 - 01.2024
Organizational Change Managment
Unisys
03.2022 - 08.2022
Organizational Change Management
Federal Deposit Insurance Corporation, FDIC
03.2021 - 03.2022
Organizational Change Management
Maximus Federal Services
05.2019 - 03.2021
Organizational Change Management
Creative Systems and Consulting
08.2016 - 03.2019
Organizational Change Management
Cobham
05.2012 - 01.2016
Organizational Change Management
Deloitte
04.2010 - 04.2012
Organizational Change Management
Xenophon Strategies
09.2008 - 04.2010
Bachelor of Arts - Journalism, Print
Indiana University of Pennsylvania
Prosci Certified Change Management Practitioner
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