Daniel Fiedler
San Diego,CA
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
21
21
years of professional experience
Work History
Checker In-Store/Drive-Thru Cashier
McDonalds
08.2003 - 05.2005
- Accurate order taking
- Money handling/Change counting
- Cleaning and Sanitization
- Receiving Grocery Deliveries
Warehouse Associate
Standards of Excellence
05.2005 - 02.2006
- Unloaded trucks
- managed inventory in different sections of the warehouse
- Gathered and delivered customer's will call orders
- picked items for next day deliveries and inter-branch transfers
- oversaw gather of product for inter-branch transfers
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Assisted in receiving, stocking and distribution of merchandise.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Helped train new employees in safe practices and warehouse procedures.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
Purchaser
Standards of Excellence
02.2006 - 04.2008
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Maintained complete documentation and records of all purchasing activities.
- Checked items received against items ordered by verifying receipts.
- Maintained and reviewed computerized records of items purchased
- Managed and maintained purchase orders and invoices.
- Established relationships with vendors to secure competitive pricing and discounts.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
- Collaborated with sales team to identify and fulfill customer needs.
Massage Therapist
Massage Envy
11.2011 - 01.2017
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Provided clear, concise instructions to clients to prepare for massage services.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Utilized deep tissue, Swedish and sports massage therapy techniques to provide options to customers.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Prepared oils and lotions for massages.
Home Delivery Driver
Grocery Works DBA Albertsons Companies Inc.
02.2017 - 03.2018
- Fostered positive working relationships with regular customers.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Lifted, lowered, and carried packages typically weighing 75 pounds throughout regular course of delivery.
- Kept detailed records of completed or in-progress deliveries using hand-held devices
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Used truck cell phone to stay in contact with Operations Manager, customers and store team
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
Home Delivery Driver Trainer
Grocery Works LLC. DBA Albertson Companies Inc.
03.2018 - 08.2020
- Onboarded, trained and shadowed Home Delivery Driver
- Provided OM detailed recap of training/shadowing Home Delivery Drivers
- Smith System Certified Driver trainer
- Wrote Home Delivery Driver Schedule
- Covered Operations Manager's Vacations and off days
- Lifted, lowered, and carried packages typically weighing 75 pounds throughout regular course of delivery.
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
- Operated vehicle safely in highly congested and rural areas
EComm Operatrions Manager
Grocery Works DBA Albertsons Inc.
08.2020 - Current
- Communicated, launched and facilitated trained new shoppers at 60+ stores Drive up and Go
- Liaison to district manager, store directors and home shoppers
- Oversaw and rolled out countless new initiatives
- Facilitated store visit from complied data and store observations to provide feedback on how to correct KPI opportunities
- Facilitate new hire training
- Proficient at pulling and analyzing data sets in Power BI
- Proficient at creating power point decks
- Proficient at word
- Basic understanding of excel
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Associate of Applied Science - Traditional Chinese Medicine And Massage Therapy
Pacific College of Health And Science - San Diego
7445 Mission Valley Rd, San Diego, CA 9210801.2012
High School Diploma -
School of Creative And Performing Arts
2425 Dusk Dr San Diego, CA 9213906.2003
Skills
- Policy Implementation
- Workforce Management
- Staff Development
- Business Development
- Operations Management
- Performance Management
- Business Administration
- Expectation setting
- Key Performance Indicators
- Staff Training and Development
- Performance Evaluations
Timeline
EComm Operatrions Manager
Grocery Works DBA Albertsons Inc.
08.2020 - Current
Home Delivery Driver Trainer
Grocery Works LLC. DBA Albertson Companies Inc.
03.2018 - 08.2020
Home Delivery Driver
Grocery Works DBA Albertsons Companies Inc.
02.2017 - 03.2018
Massage Therapist
Massage Envy
11.2011 - 01.2017
Purchaser
Standards of Excellence
02.2006 - 04.2008
Warehouse Associate
Standards of Excellence
05.2005 - 02.2006
Checker In-Store/Drive-Thru Cashier
McDonalds
08.2003 - 05.2005
Associate of Applied Science - Traditional Chinese Medicine And Massage Therapy
Pacific College of Health And Science - San Diego
High School Diploma -
School of Creative And Performing Arts