DANIEL FILMER
Danbury,CT
Summary
Experienced General Manager with a proven track record in effectively managing daily operations and driving team performance. Adept at leading and overseeing diverse projects, resulting in seamless execution and enhanced operational efficiency. Skilled in strategic planning and effective communication, consistently delivering successful outcomes. Committed to fostering a collaborative work environment and achieving organizational goals.
Overview
12
12
years of professional experience
Work History
General Manager
Holiday Inn Mount Kisco/HotelMTK
07.2021 - Current
- Became General Manager as we were transitioning into a hilton property. Became a Hilton February 2022.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Assisted with our corporate HR team and corporate accounting team to ensure communication was given throughout.
- Treasurer for Westchester County Hotel Association. Attended meetings throughout the state of New York to benefit hotels in Westchester County and all counties.
- Active member in Mount Kisco Chamber of Commerce.
- Was responsible for all things accounting, HR and financial at the hotel.
Front Office Manager
Holiday Inn Mount Kisco
01.2018 - 07.2021
- Handle inventory of rooms availability for individuals, groups and emergencies
- Oversee and process payroll
- Responsible for overseeing and reviewing the night audit
- Liaison and troubleshooter between credit card companies and hotel
- Helped resolve issues regarding declined credit cards or overcharged credit cards
- Responsible for recruiting, interviewing, hiring and training front desk staff
- Active participant in creating and implementing revenue strategies for the property
- These strategies helped the property become more profitable in an ADR, revenue and occupancy standpoint
- Responsible for GL coding during ordering of guest supplies, food and beverage
- Responsible for guest issues, whether positive or negative for the property
- Requested by corporate office to participate in task force work when other properties need help
- Front Desk and Hotel scores higher every month since hired
RESTAURANT GENERAL MANAGER
Chicken Joes
07.2017 - 12.2017
- Responsible for purchasing, inventorying, and auditing supplies
- Restaurant contact for future business opportunities (fundraising events)
- Responsible for weekly payroll of employees at location
- Supported two other Chicken Joes locations
- Recruited, interviewed, hired, and trained new employees
- Weekly calls with owners, including up-to-date daily financial figures
- Responsibility included cash register, delivery, and cooking duties
- Helped prep each morning to make sure restaurant was ready to open
- Responsible for stocking inventory, auditing inventory, cleaning and organizing restaurant
FRONT OFFICE MANAGER
Holiday Inn Express/Crowne Plaza
03.2017 - 07.2017
- Responsible for troubleshooting guest issues for both hotels
- Responsible for payroll of 20 employees
- Direct Manager of 20 employees
- Responsible for each week’s employee schedule
- Responsible for Front Desk budget
- Acted as Manager on Duty during shifts
- Participated in conference calls regarding Loyalty Champion
- Liaison with credit card companies regarding processing client’s payments
ASSISTANT FRONT DESK MANAGER/ROOM CONTROLLER
Stamford Marriott Hotel and Spa
07.2015 - 07.2016
- Responsible for troubleshooting guest issues occurring during shift
- Preparation of budget for Front Desk
- Worked several Night Audit shifts
- Acted as Manager of Duty most shifts
- Attended weekly meetings for operations and rooms
- Oversaw At Your Service, Bell stand, Concierge Lounge and Front Desk
- Helped blocking of rooms, including large groups
- Responsible for reservations
FRONT OFFICE AGENT
Stamford Marriott Hotel and Spa
10.2014 - 07.2015
- Processing guest arrivals and departures
- Processed payments
- Handle guest issues on my shift
- Helped with At Your Service
- Worked as Front Office Manager on Duty during some shifts
- Worked different hours, including AM, PM and Overnight
- Provided guests with excellent service
- Helped with coordinating room assignments
FRONT DESK AGENT/CONCIERGE
Sheraton Needham Hotel
12.2013 - 07.2014
- Friendly greeting to hotel guests
- Handled reservation process-set-up, check-in, and check-out
- Processed payments of reservations and hotel service
- Reconciled guest complaints and requests
- Concierge duties such as recommending area restaurants, activities, directions, as well as scheduling shuttles and calling taxis
- Active member of the Be Safe and Be Green Committee in the hotel
- Provided information regarding hotel policies and activities in response to queries both on the telephone and in person
- Computed bills, collected payments and made change for guests
ASSISTANT MANAGER OF INTERNS & OPERATIONS
Lighthouse Resort Services, Inc.
05.2013 - 10.2013
- Supervised eleven interns and managed their responsibilities
- Oversee weekly special events for up to 3,000 guests
- Set-up daily/weekly accounts for rentals and sales of beach equipment
- Handle and control money – cash out beach equipment sales/rentals and beach snack sales
- Managed resort trolley service
Education
MBA - Management
Fitchburg State University
Fitchburg, MA12-2021
Bachelor of Science - Hospitality Management
East Carolina University
Greenville, NC05-2012
Skills
- Leadership and team building
- Effective multitasking
- Inventory management
- Hospitality
- Strong work ethic
- Payroll processing
- Guest accommodations
Values in Action Award 2022
Our Values In Action winner is nominated by their peers and selected by our Values In Action Committee. The winner exemplifies all our Core Values and has gone above and beyond in their line of work.
Timeline
General Manager
Holiday Inn Mount Kisco/HotelMTK
07.2021 - Current
Front Office Manager
Holiday Inn Mount Kisco
01.2018 - 07.2021
RESTAURANT GENERAL MANAGER
Chicken Joes
07.2017 - 12.2017
FRONT OFFICE MANAGER
Holiday Inn Express/Crowne Plaza
03.2017 - 07.2017
ASSISTANT FRONT DESK MANAGER/ROOM CONTROLLER
Stamford Marriott Hotel and Spa
07.2015 - 07.2016
FRONT OFFICE AGENT
Stamford Marriott Hotel and Spa
10.2014 - 07.2015
FRONT DESK AGENT/CONCIERGE
Sheraton Needham Hotel
12.2013 - 07.2014
ASSISTANT MANAGER OF INTERNS & OPERATIONS
Lighthouse Resort Services, Inc.
05.2013 - 10.2013
MBA - Management
Fitchburg State University
Bachelor of Science - Hospitality Management
East Carolina University
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