Summary
Work History
Education
Skills
Timeline
Generic

Daniel Fletcher

Customer Service
Reno,NV

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to Security-focused and diligent, skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Resourceful Warehouse, Sales, Driver, Merchandising, and Service Tech. able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries And Customer Service.

Work History

Security Officer

Peppermill Hotel & Casino
01.2023 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Examined doors, windows and gates to verify security.

Transportation Security Officer

TSA/ Department Of Homeland Security
04.2008 - 01.2023
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
  • Performed pat-downs to look for unauthorized materials and weapons.
  • Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
  • Used explosive detection machines and chemical swab systems to identify potential hazards.
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
  • Manually screened passengers unable to pass through metal detectors or who triggered alarms.
  • Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
  • Safeguarded transportation operations at commercial airports and railway stations.

Realtor

Coldwell Banker/ Plumber And Associates
12.2006 - 11.2008
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Wrote contracts to outline sales and purchases of properties.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Advised and informed prospective clients on current market activities and conditions.
  • Completed property walkthrough before completing deals to uphold accuracy in listings and appraisals.
  • Compared recently sold area properties to determine competitive market prices.

Receiving Associate

Amazon/ Temp Agency
11.2007 - 01.2008
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Recorded regular progress and issues with products.

Warehouse Associate/Packing Operator

Ralston Foods
10.2001 - 07.2006
  • Maintained clean, tidy and safe working environment in packing area.
  • Performed regular maintenance and cleaning of packing machinery.
  • Monitored and adjusted machine settings to maintain product quality and accuracy.
  • Initiated proof of delivery documents to trace lost shipments.
  • Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.
  • Kept production lines running smoothly and efficiently at all times.
  • Sealed products by applying appropriate fastenings and ties and confirmed seal integrity to prevent product and packaging damage.
  • Maintained optimal equipment performance by carrying out simple hourly maintenance on machines.

Service Technician/Warehouse Associate/Driver Salesman

Crown Beverages Ltd
05.1995 - 10.2001
  • Worked safely around moving machinery.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Checked packages and merchandise for damage and notified vendors.
  • Consistently lifted materials weighing as much as 165 pounds.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Confirmed accuracy, quality and quantity of materials received and listed on BOL.
  • Operated box or straight trucks and cargo vans.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
  • Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines.

Education

No Degree - Certificate Real Estate Salesman

Northern Nevada Real Estate School
Reno
12.2006

Associate of Arts - Transportation Management

Academy Business And Travel College
Hollywood, CA
05.1985

High School Diploma -

Churchill County High School
Fallon, NV
05.1983

Skills

  • Conflict De-Escalation
  • Safety and Security
  • Report Writing
  • First Aid and CPR Certified
  • Passenger Screening
  • Conflict Resolution Techniques
  • Social Perceptiveness
  • Foot and Vehicle Patrol
  • Investigative Skills
  • Security Screening
  • Medical Emergency Response
  • Critical Thinking
  • Data Logging
  • Investigate Incidents
  • Microsoft Outlook
  • Passenger Interaction
  • Screening Procedures
  • Reading Comprehension
  • Crisis Situations
  • Customer Service and Assistance
  • Great Critical Thinking Skills
  • Situational Awareness
  • Employee Engagement
  • Behavioral Observations
  • Entry and Exit Monitoring
  • Pre-Board Screenings
  • X-Ray Machine Operation
  • Behavioral Analysis
  • Threat Mitigation
  • Incident Reporting
  • Body Pat-Downs
  • Monitor Security
  • Apprehensions
  • Microsoft Excel
  • Writing
  • Speaking
  • Quality Control
  • Loading and Unloading
  • Forklift Operation
  • Pallet Jack Operation
  • Conveyor Systems
  • Order Picking and Processing
  • Hand and Power Tool Operation
  • Shipping and Receiving
  • Work Assignments
  • Document Updates
  • Operational Efficiency and Safety
  • Pick Products
  • Material Stocking
  • Hand Tool Knowledge
  • Equipment Inspection
  • Preventive Maintenance
  • Valid Driver's License
  • Mechanical Aptitude
  • Work with Minimal Supervision
  • Setup and Installation
  • Computer Skills
  • Problem Solving
  • Strong Team Building Skills
  • Excellent Customer Service Skills

Timeline

Security Officer

Peppermill Hotel & Casino
01.2023 - Current

Transportation Security Officer

TSA/ Department Of Homeland Security
04.2008 - 01.2023

Receiving Associate

Amazon/ Temp Agency
11.2007 - 01.2008

Realtor

Coldwell Banker/ Plumber And Associates
12.2006 - 11.2008

Warehouse Associate/Packing Operator

Ralston Foods
10.2001 - 07.2006

Service Technician/Warehouse Associate/Driver Salesman

Crown Beverages Ltd
05.1995 - 10.2001

No Degree - Certificate Real Estate Salesman

Northern Nevada Real Estate School

Associate of Arts - Transportation Management

Academy Business And Travel College

High School Diploma -

Churchill County High School
Daniel FletcherCustomer Service