Daniel Flores
Las Cruces
Summary
Attentive Customer Relations/Procurement Manager that is experienced, motivated, and highly committed to working as part of a larger team to deliver the highest quality care and results. Adept at problem-solving and conflict resolution, ensuring exceptional customer service and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Relations/Procurement Manager
The Pavilions
03.2024 - Current
- Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making.
- Created and maintained portfolio of qualified vendors to expand options.
- Led sourcing process for new vendors to get quality products and services and mitigate risk.
- Resolved invoice and payment issues to facilitate prompt payment to suppliers.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support for organizational leadership.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Patient Care Technician, Emergency Department
Baylor Scott and White
08.2022 - 11.2022
- Responded to cardiac monitor alarms and other codes requiring immediate response.
- Assisted with CPR and airway clearing procedures during emergencies.
- Collected blood samples for lab analysis to diagnose disease or screen for potential health issues.
- Conducted patient assessments under supervision of staff nurses and physicians.
- Triaged patients to award priority to patients with more severe complications, some requiring immediate medical attention.
- Applied and educated patients on orthopedic devices.
- Restocked supplies and cleaned equipment between patients.
- Supported nursing staff in day-to-day operations.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Responded to bell or light signal calls to assist patients with needs in a timely manner.
- Obtained patient vital signs and reported results to staff nurse or physician to quickly identify any changes from prior measurements, minimizing risk.
- Documented patient information and care activities in electronic health record.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Patient Care Technician PCU
Baylor Scott and White
02.2020 - 08.2022
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Transported patients between rooms and appointments or testing locations.
- Documented patient intake and assisted with feeding, based on individual needs.
- Delivered high-quality care to COVID patients in hospital facility.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Facilitated personal hygiene management, feeding and ambulation.
Education
American Heart Association
Bachelors - Psychology
New Mexico State University
Las Cruces, NM12-2027
High School Diploma -
Las Cruces High School
Las Cruces, NM05-2017
Skills
- Strategic sourcing
- Effective communication
- Customer service
- Documentation and reporting
- Materials management
- Active listening
- Problem-solving
- Critical thinking
- Multitasking
- Adaptability
- Risk assessment
- Conflict resolution
- Attention to detail
Languages
Spanish
Limited Working
Timeline
Customer Relations/Procurement Manager
The Pavilions
03.2024 - Current
Patient Care Technician, Emergency Department
Baylor Scott and White
08.2022 - 11.2022
Patient Care Technician PCU
Baylor Scott and White
02.2020 - 08.2022
American Heart Association
Bachelors - Psychology
New Mexico State University
High School Diploma -
Las Cruces High School
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