Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniel Fornerino

North Charleston

Summary

With a proven track record at Home 2 By Hilton, I excel in maintenance and operations, significantly reducing downtime through effective preventive measures and innovative troubleshooting. Skilled in technical support and system administration, my approach enhances efficiency and user satisfaction. Expert in network configuration and fostering team collaboration, I consistently deliver beyond expectations, ensuring seamless operational flow.

Overview

10
10
years of professional experience

Work History

Maintenance

Home 2 By Hilton
11.2024 - Current
  • Perform preventive maintenance according to schedule
  • Carrying out corrective maintenance according to the emergency, or delegating the company in charge of carrying out the correction.
  • Repair of all aspects in relation to plumbing, electricity and cleaning that contributes to the aspects of proper functioning.
  • Enhanced communication between maintenance and operations teams by effectively briefing personnel on the status of support equipment and upcoming maintenance actions.
  • Streamlined communication between management and maintenance teams to effectively prioritize necessary repairs and maintenance tasks.
  • Reduced downtime with proactive equipment maintenance and troubleshooting.
  • Performed preventive and regular maintenance on systems.
  • Scheduled outside contractors for major maintenance issues.
  • Reduced machine downtime, conducting regular preventative maintenance and updates.

Supervisor of Operations

IP SOLUTIONS CA
03.2015 - 06.2024
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
  • Improved network efficiency by optimizing configurations and implementing necessary updates.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Increased user satisfaction through development and implementation of user feedback system for IT services.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Installed and configured operating systems and applications.
  • Researched and identified solutions to technical problems.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Offered assistance in implementing and developing training programs.
  • Streamlined IT support processes, resulting in increased productivity within the department.
  • Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
  • Enhanced surveillance system efficiency by conducting regular maintenance checks and upgrades on existing installations.
  • Coordinated with other trades professionals on-site to ensure seamless integration of the CCTV system into clients'' existing infrastructure.
  • Assisted in the training of new technicians, sharing knowledge and expertise on installation techniques and best practices.
  • Participated in ongoing training opportunities to continuously enhance technical skills and knowledge of CCTV products, resulting in improved installation quality.
  • Provided excellent customer service by addressing inquiries, concerns, or complaints promptly and professionally.
  • Collaborated with clients to design customized CCTV solutions tailored to their specific needs and preferences.
  • Improved client security by installing and maintaining CCTV systems in residential and commercial properties.
  • Troubleshot and resolved technical issues, ensuring optimal functionality of installed CCTV systems.
  • Responded to maintenance calls and troubleshot devices.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Reduced downtime with regular maintenance of telecommunications equipment and infrastructure.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Optimized network configurations for better signal quality and increased coverage area.
  • Coordinated with vendors for equipment procurement, securing competitive pricing while meeting project timelines.

Education

Associate of Science - Telecommunications Engineer

UNEFA
San Tome, VENEZUELA
05-2013

Skills

  • Database maintenance
  • Handpiece maintenance
  • Roof maintenance
  • Certification maintenance
  • Maintenance recordkeeping
  • Maintenance functions
  • Desktop technical support
  • Hardware installation
  • Technical support
  • Software configuration
  • Network troubleshooting
  • Remote support
  • System administration
  • Network maintenance
  • Help desk operations
  • Application installations
  • Wireless networking
  • Operating system management
  • Mobile device management
  • Low voltage wiring
  • Power tools operation
  • Electrical safety
  • System troubleshooting
  • Network configuration
  • Equipment testing
  • Schematic interpretation
  • CCTV system design
  • Analog camera operation
  • Equipment installation
  • Vendor coordination
  • System configuration
  • Software integration

Languages

Spanish
Native or Bilingual
English
Professional Working
Portuguese
Professional Working

Timeline

Maintenance

Home 2 By Hilton
11.2024 - Current

Supervisor of Operations

IP SOLUTIONS CA
03.2015 - 06.2024

Associate of Science - Telecommunications Engineer

UNEFA

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Daniel Fornerino