Daniel Fornerino
Summary
Adept at enhancing operational efficiency and safety, my tenure at Home 2 By Hilton showcases a proven track record in building maintenance and technical support. Leveraging skills in electrical systems and exceptional problem-solving, I've significantly reduced repair costs. My collaborative approach has fostered team development and streamlined service processes, underscoring my commitment to excellence and continuous improvement.
Knowledgeable Service Manager with solid background in IT support and troubleshooting. Proven ability to resolve technical issues and implement effective solutions, contributing to system efficiency. Demonstrated expertise in network management and hardware maintenance.
Overview
10
10
years of professional experience
Work History
Building Maintenance Tech I
Home 2 By Hilton
11.2024 - Current
- Optimized resource allocation by carefully tracking inventory levels of tools, materials, and equipment needed for maintenance tasks.
- Increased building safety by implementing regular inspections and addressing potential hazards promptly.
- Established strong relationships with vendors, leveraging these connections for priority service when urgent needs arose.
- Conducted thorough assessments of facility needs, prioritizing projects based on budget constraints and overall impact on the property.
- Succeeded in maintaining a clean, well-organized work environment that promoted efficiency and safety for both staff members and tenants.
- Developed and implemented a preventative maintenance program, reducing unexpected repair costs significantly.
- Streamlined work order processing, resulting in faster response times to tenant requests.
- Restored and repaired worn and damaged building components to support appearance, longevity and security.
- Followed preventive maintenance schedule to support building systems functionality.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Tested fire safety and emergency systems and inspected fire extinguishers and sprinkler systems.
- Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
- Inspected building systems to evaluate HVAC, electrical and plumbing maintenance needs.
- Responded to emergency fire alarms, plumbing leaks and power outages to implement swift resolutions.
- Installed new locks, door handles, and door closers.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Installed and maintained security systems to reduce vulnerabilities, using cameras, locks and alarms.
- Supported safety with well-maintained grounds, parking lots and landscaping.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
IT Service Manager
IP Solutions Ca
03.2015 - 05.2024
- Ip solutions ca, is responsible for the area of
administrative systems, office automation, management of fiscal printing equipment and connection with the Venezuelan Tax Administration (SENIAT), management of scales, sales or work stations, closed circuit television systems, networking, being my responsibility each of the guidelines and responsibilities of services carried out by the company. - Streamlined service processes, resulting in increased efficiency and reduced operational costs.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
Handled customer complaints and inquiries. - Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
- Enhanced surveillance system efficiency by conducting regular maintenance checks and upgrades on existing installations.
- Coordinated with other trades professionals on-site to ensure seamless integration of the CCTV system into clients'' existing infrastructure.
- Provided excellent customer service by addressing inquiries, concerns, or complaints promptly and professionally.
- Assisted in the training of new technicians, sharing knowledge and expertise on installation techniques and best practices.
- Reduced response times for service calls by effectively prioritizing and scheduling appointments based on urgency and location.
- Safeguarded sensitive client information at all times by adhering to strict confidentiality policies and procedures.
- Collaborated with clients to design customized CCTV solutions tailored to their specific needs and preferences.
- Demonstrated strong attention to detail when configuring settings such as video storage capabilities within each CCTV system''s software interface.
- Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Maintained detailed documentation through all phases of development, testing and analysis to enhance organizational productivity.
- Reduced downtime by performing timely maintenance on computer hardware systems.
- Demonstrated initiative in staying current with industry trends, allowing for knowledgeable recommendations of hardware upgrades or replacements to optimize overall performance.
- Offered technical support for colleagues on more complex installations or repairs as needed.
- Prevented potential future issues with meticulous attention to detail when inspecting cable connections, grounding points, and overall system organization.
- Ensured optimal network functionality through the installation of fiber optic, coaxial, and copper cables.
- Reduced downtime for clients by swiftly identifying issues within existing cable infrastructure and providing effective solutions.
Improved network performance by installing and maintaining structured cabling systems.
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Education
Associate in Engineering Technology - Telecommunications Engineer
UNEFA
San Tome, Anzoategui, Venezuela05-2013
Skills
- Landscaping maintenance
- Grounds maintenance
- Work order management
- Building inspections
- Electrical systems
- Security systems
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Network troubleshooting
- Remote support
- System administration
- Network maintenance
- Help desk operations
Languages
Spanish
Native or Bilingual
English
Professional Working
Portuguese
Professional Working
Timeline
Building Maintenance Tech I
Home 2 By Hilton
11.2024 - Current
IT Service Manager
IP Solutions Ca
03.2015 - 05.2024
Associate in Engineering Technology - Telecommunications Engineer
UNEFA
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