Daniel Foster
Upper Marlboro,MD
Summary
Customer-oriented AGM with 18 years of experience focused on increasing sales and profit. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering business leadership and customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Floor Manager
Iron Rooster
11.2023 - Current
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Led the founding and development of a company from inception to full operations.
Assistant General Manager
Hill Country Market BBQ
04.2022 - 11.2023
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Manged bar inventory
Bar Manager
Tom's Watch Bar
12.2021 - 03.2022
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Consulted with managers to organize special events and promotions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
FOH Manager
Bronson Bierhall
01.2020 - 11.2021
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
General Manager
Jersey Mike's Subs
01.2014 - 12.2019
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Franchisee
Vocelli Pizza
01.2007 - 12.2013
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Oversaw daily administrative operations, including purchasing and operations.
Education
Associate of Business Administration - Business Administration
Stratford University
Falls Church, VA06.2006
Skills
- Performance improvement
- Recruitment
- Client Account Management
- Team Leadership
- Training and Development
- P&L Management
- Customer service
- Food Preparation and Safety
Certification
D.C. Food handlers, D.C. Abra, ServSafe
Timeline
Floor Manager
Iron Rooster
11.2023 - Current
Assistant General Manager
Hill Country Market BBQ
04.2022 - 11.2023
Bar Manager
Tom's Watch Bar
12.2021 - 03.2022
FOH Manager
Bronson Bierhall
01.2020 - 11.2021
General Manager
Jersey Mike's Subs
01.2014 - 12.2019
Franchisee
Vocelli Pizza
01.2007 - 12.2013
Associate of Business Administration - Business Administration
Stratford University
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