Daniel Francisco
Sanford,Maine
Summary
Dynamic leader with a proven track record at the Ministry of the Interior, excelling in customer service and staff management. Enhanced departmental efficiency through streamlined processes and cross-training initiatives, resulting in improved customer satisfaction. Committed to fostering a collaborative work environment and developing employee performance for sustained success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Head of Department of the Organized Crimes Section
Ministry of the Interior
01.2015 - 07.2016
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Education
Degree in Human Resources Management - Criminal Investigation Police Professional Course
Higher Institute of Angola ISA
Luanda Angola01.2016
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Work planning and organization
- Staff development
- Staff hiring and retention
- Employee management
- Workflow coordination
- Employee performance evaluation
Certification
1-Police Certificate
2-National Police CCTV Certificate of Honor
3-Degree Certificate 👨🎓
4-Criminal Police Investigator Certificate
5-Shortwave system radio communication operator certificate
Languages
Portuguese
Native or Bilingual
Lingala
Full Professional
Inglês
Full Professional
Espanhol
Professional Working
Timeline
Head of Department of the Organized Crimes Section
Ministry of the Interior
01.2015 - 07.2016
Degree in Human Resources Management - Criminal Investigation Police Professional Course
Higher Institute of Angola ISA
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