Daniel Fretwell
Summary
Dynamic professional with a proven track record at Alaska Railroad, excelling in team leadership and customer relationship management. With significant expertise in operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
19
19
years of professional experience
Work History
Onbored Supervisor
Alaska Railroad
06.2006 - Current
- Assisted in daily operations to maintain team productivity and efficiency.
- Supported staff training initiatives to enhance knowledge and skill development.
- Facilitated communication among team members to streamline workflow processes.
- Adhered to safety protocols while performing routine tasks in a fast-paced environment.
- Maintained organized records of inventory and materials for operational oversight.
- Contributed to team meetings by providing feedback on process improvements.
- Learned new tools and systems quickly to adapt to changing operational needs.
- Collaborated with supervisors to identify areas for enhanced performance and efficiency.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
Onboard Sales Associate
Alaska Rail Road
06.2006 - 12.2009
- Enhanced customer service experience through effective communication and product knowledge.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to achieve sales targets and maintain store presentation standards.
- Provided training and mentorship to new associates on sales techniques and customer engagement strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Resolved customer inquiries efficiently, fostering strong relationships and loyalty to the brand.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
GED -
Skyview High School
Soldotna, AK01-1992
Skills
- Training and mentoring
- Goal oriented
- Strategic planning
- Inventory control
- Staff development
- Team building
- Multitasking
- Problem-solving
- Department organization
- Staff education
- Staff management
- Problem-solving abilities
- Teamwork
- Team leadership
- Customer relationship management
- Customer service
- effective public speaking
- Hazard assessment
- Public safety
- Emergency planning
- First aid training
- Excellent communication
- Public relations
- Task prioritization
- Analytical thinking
- Conflict resolution
- Risk assessment
- Emergency response coordination
- First Aid/CPR
- Coordination
- Community relations
- Public speaking
- Heavy lifting proficiency
- Ticketing
- Baggage sorting
- Baggage checking
- Warehouse safety
- Pallet jack operation
- Data entry
- Equipment operation
- Self motivation
- Quality control
- Hazardous materials handling
Languages
Spanish
Full Professional
Timeline
Onbored Supervisor
Alaska Railroad
06.2006 - Current
Onboard Sales Associate
Alaska Rail Road
06.2006 - 12.2009
GED -
Skyview High School