Daniel Frick
Chicago,IL
Summary
Results-driven professional with proven expertise in asset management, customer service and relationship building. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions. Detail-oriented team player with strong organizational skills adept at working independently to accomplish goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. Uses independent decision-making skills and sound judgment to create and maintain positive relationships between company and its customers.
Overview
15
15
years of professional experience
Work History
Retail Experience Supervisor
Best Buy
10.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed and implemented customer service policies to enhance satisfaction.
- Solicited customer feedback to identify and improve on areas of weakness.
- Boosted team performance by developing customer service training materials and conducting service training.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Magnolia Home Theater Pro
Best Buy
09.2012 - 10.2022
- Gained strong leadership skills by managing projects from start to finish.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with strong sense of personal responsibility.
- Worked well in team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Skilled at working independently and collaboratively in team environment.
Inventory and Loss Prevention Supervisor
Best Buy
08.2009 - 09.2012
- Trained staff on loss prevention tactics and company procedures.
- Monitored paperwork procedures to prevent error-related losses.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Conducted daily store walk-throughs to identify potential security risks.
- Completed incident reports and activity logs for accurate, current records.
- Trained new leadership and asset protection personnel.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
Skills
- Policy Enforcement
- Customer Relations Development
- Team Development
- Complex Problem-Solving
- Training and mentoring
- Data Analytics
- Interpersonal Skills
- Negotiation
- Processes and procedures
Timeline
Retail Experience Supervisor
Best Buy
10.2022 - Current
Magnolia Home Theater Pro
Best Buy
09.2012 - 10.2022
Inventory and Loss Prevention Supervisor
Best Buy
08.2009 - 09.2012